Software repository automatic update not working on VCRM

[BS1]

Hi,

I'm having trouble getting the autoupdate of the software repository to work on the version control repository manager.

When I configure the automatic update settings I get the following error message;

Error: unable to connect.
Cannot create a file when that file already exists.

Invalid HTTP status 403 trying to read file remote file ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalogindex.xml
Error downloading remote file ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalogindex.xml to local file C:\WINDOWS\TEMP\wh219.tmp

I have configured the correct proxy/login and have checked that the browser has been set to use passive FTP. I can also browse to the above ftp site on the server without a problem.

Has anyone got any ideas what may be causing this?

Thanks

[TechGuru]

error be because file "wh219.tmp" already exists in temp folder which VCRM is trying to create. So, stop VCRM service, clear "C:\WINDOWS\TEMP" folder and start VCRM & perform automatic update.

[BS1]

Thanks for that, I tried your suggestion but the tmp file doesn't exist, so I still have the same problem...

[Bernd Theobalt]

I saw the same problem this week during an installation at customer site. Did you find the cause of the issue?