System Insight Manager appear clean

[Chzacarias]

Hi Guys, my HP SIM 5.2 SP2 unexpectedly appear like a fresh install when i login, no alerts, no servers, nothing, it working fine may be for one years and in the last days present this behavior.

any ideas ? thanks

[Rob Buxton]

You have filters enabled and there's been a discovery / identification problem and they're now unknown?

[Chzacarias]

thanks for the response and yes i have flters enable, do you recommend disable it and discover again ?

[Rob Buxton]

Yes, try disabling the filters. Rerun a discovery and see what displays.

[Chzacarias]

Hi, i disable the filters and re discover, but nothing happens

[Rob Buxton]

So the All systems Display is just blank?
Do you have any subnets listed in the Discovery ranges?
Have you tried manually discovering a known server?

[Chzacarias]

So the All systems Display is just blank?
Yes

Do you have any subnets listed in the Discovery ranges?
Yes, i have many subnets in the discovery range

Have you tried manually discovering a known server?
not yet, but when you type the name of the any server in the search box, appear all list of the server with error status

Thanks

[Rob Buxton]

You might want to get the DBA to check out the database.
Check it's not run out of log space etc.
You'll also need to check the HPSIM log files. Go through them and see if there's anything reported.

I've not heard of the issue before and cannot think of anything that might cause this.

If that all fails then you may then need to log a call with HP.

[Chzacarias]

where i found the logs from HP SIM ?

[Chzacarias]

I solved that problem !

root cause:
the sim's database was run out of space, the sql express limit for the data is 4GB

solution:
i install SQL Standard locally, with the update parameter (setup.exe SKUUPGRADE=1), the wizard migrate the instance and SIM back to normally, no alerts missing after two weeks unavailable,

thanks all