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System Management Homepage timeout

Tommy Balle
Occasional Advisor

System Management Homepage timeout

Hi

Locally on my HP SIM server, i get a timeout during loading the local System Management Homepage. It have worked fine before.

I thougt it was problems with the SNMP settings, but when i access the settings page it has no settings for SNMP!?!?

Every page i load in the System Management Homepage return with a timeout, but it loads data!?!?

Please help

Regards Tommy from snowing Denmark
28 REPLIES
kc2kth
Frequent Advisor

Re: System Management Homepage timeout

Check the SNMP settings again. If these are Windows systems, make sure on the SNMP security tab you are allowing SNMP packets from localhost (either select the option to allow SNMP from any host, which I don't recommend, or allow packets from specific hosts and list both localhost and your SIM server).
Peter Jin
Advisor

Re: System Management Homepage timeout

I have been having the exact same issues, w/timeouts on any page of the CMH. I also noticed that my VCRM can no longer access the main site also. I checked my SNMP settings and all are fine as it is locked down. Any help would be greatly appreciated
Tommy Balle
Occasional Advisor

Re: System Management Homepage timeout

Yes, thats correct the VCRM is also unresponsive.

I have tried uninstalling every component, but no that does not solve the problem!

Re: System Management Homepage timeout

To resolve your issue of the SMH timing out, open the servers SMH, go to logs, open the SMH log, go to the bottom of the log, you'll see the most recent entry of opening the SMH. Within it you'll see all of the components start up times most s/b 0. You'll see one that has a larger #. That's the amount of time it took to open that component. There's your culprit.
Tommy Balle
Occasional Advisor

Re: System Management Homepage timeout

Hi Brian

I'm not sure what you culprit??

I can not see any startuptimes?!

Here is my last 3 logentries:

WARNING LOG (severity=1) Thu Jan 19 06:12:29 2006
Secure Task Execution User:auto_generated was DENIED access to System Management Homepage to invoke target URL=/Proxy/STE

INFORMATION LOG (severity=0) Thu Jan 19 14:31:05 2006
User:administrator from 127.0.0.1 was authenticated and authorized with 'Administrator' rights

INFORMATION LOG (severity=0) Thu Jan 19 14:31:06 2006
User:hpsim from 53.205.25.7 was authenticated and authorized with 'Administrator' rights

Regards Tommy
NewKidd2
Frequent Advisor

Re: System Management Homepage timeout

Folks,

I am having the exact problem w/ one of my servers. I uninstalled and re-installed the Insight Agents as well as the Version Control Agent.

I looked at the System Management Homepage log, but it doesn't reveal any problems. All it states is that I logged in w/ Administrator equivalent rights.
NewKidd2
Frequent Advisor

Re: System Management Homepage timeout

Folks,

I found the answer on another posting about this issue(thanks to Bret Manning). Here's the fix he provided:

Add "localhost" with the SNMP Service (Security Properties), Accept SNMP packets from these hosts.

Tommy Balle
Occasional Advisor

Re: System Management Homepage timeout

Hi Edwin

Nope - does solve the problem. I had the localhost present in my snmp service, but i tried to remove it and add it again but it did not change anything!

My biggest concern is why i can not see the SNMP properties inside the SMH under settings!?!?

Regards Tommy
Neil H Davies
Occasional Visitor

Re: System Management Homepage timeout

I've also got this problem, but have found it to be related to my VCRM. When it is cleared out and the server re-loaded, it all works fine.

If another synchronise is run from the HP servers, eventually it falls over again. I've tried this on other servers, and the same keeps happening. I'm running version 2.1.3.740 of the VCRM.

This then seems to affect all servers using the repository.
Tommy Balle
Occasional Advisor

Re: System Management Homepage timeout

Hi

How do you clear it??

TB
Neil H Davies
Occasional Visitor

Re: System Management Homepage timeout

There are files on the C:, usually under:

C:\hp\hpsmh\data\webapp-data\vcrepository

They are two XML files, one should be 6Mb approx. and one should be 5Kb approx.

Delete them both and run an update from HP on the VCRM. It may be a good idea to keep copies of these files as it's become corrupt on several occasions and needs to be replaced.

Thanks,
Neil
Lolo_2
Occasional Advisor

Re: System Management Homepage timeout

The XML Files doesn't exist in this folder "C:\hp\hpsmh\data\webapp-data\vcrepository".

And I have problems with my repository manager which put me a timeout!!
Tommy Balle
Occasional Advisor

Re: System Management Homepage timeout

Hi Neil

I deleted the files (renamed) and restarted the server, now the SMH - VCRM becomes completely unstable. I get the following error:

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

!!?

Regards Tommy
GVC
Occasional Advisor

Re: System Management Homepage timeout

Same problem. I'm using an unattended setup to install Windows and the HP Support pack and this setup has run succesfully for more then 50 times. This is the first time I run it on a DL560 and now this Management Hompage issue shows up. It's related to the Version Control Agent because wen I uninstall this component the homepages works fine. I'm using the latest support pack v7.40B. I reïnstalled the server from scratch multiple times and also tried reïnstalling the Version Control Agent and the Support Pack manually. The problem remains. I didn't find any errors in the system event log or the Support Pack installation log...
Neil H Davies
Occasional Visitor

Re: System Management Homepage timeout

You could also try clearing out the folder (or renaming) that contains your repository files. Under C:\Repository by default.

You should restart the VCRM, SIM and possibly all other HP services on the VCRM server.

This is what has solved my issue, but do not know if anything else may cause this to happen.

Thanks,
Neil
GVC
Occasional Advisor

Re: System Management Homepage timeout

My VCRM is working fine for my other servers, so I don't think it has anything to do with it.
I just reinstalled my server again (W2K3SP1) and installed the Support Pack (v7.40A for a change) manually. I didn't make any changes to the support pack so the components are not configured (just extracted the support pack and executed bp000247.cmd). Opening the VCA from within the management homepage returns the error 'The VCA encountered an error while obtaining the software and firmware inventory'. The fact that the VCA is not configured proves this problem has nothing to do with the VCRM.
I also noticed the System Management Homepage doesn't show any components (NIC, Performance ...) in the right pane, it only shows a 'Version Control'-box with a blue border. The 'System Model' field in the top right corner shows 'unknown'. There's definatly an serious issue with the support for the DL560.


GVC
Occasional Advisor

Re: System Management Homepage timeout

Just noticed the Management Homepage shows an error in the IE-statusbar while loading. The error is:
- Line 1892
- Error: 'iscsiInstanceAttributesEntry' is undefined
- Code: 0
- URL: https://127.0.0.1:2381/proxy/smhui/chptree.htm

My other servers don't show this error.
GVC
Occasional Advisor

Re: System Management Homepage timeout

Updated the HP Insight Management Agents to v7.41.0.0. This took care of the 'iscsiInstanceAttributesEntry'-error, but still no VCA...
Rich Purvis
Honored Contributor

Re: System Management Homepage timeout

GVC,
Regarding this statement:

" The fact that the VCA is not configured proves this problem has nothing to do with the VCRM."

You are correct in that it is not a VCRM issue. However, if you have the VCA installed and it is not configured - it can cause the SMH timeout. This is because the VCA tries to connect and get information from the VCRM when the SMH starts up. If it is not properly configured or if the VCA cannot "see" the VCRM it will cause a timeout as it cannot connect to it.

Other errors that I saw on this thread about VCA encountering problems getting version information - sound like possible SNMP configuration issues as that is where the VCA gets the version information.

Just some suggestions, good luck.

-Rich
Why does my tivo keep recording Nickelodeon?
GVC
Occasional Advisor

Re: System Management Homepage timeout

Problem solved! Updated the system ROM (P30) to version '9/15/2004' and the ILO firmware to 1.82.

However the 'System Model' is still 'unknown' on the System Management Homepage...
Peter Jin
Advisor

Re: System Management Homepage timeout

I ended up re-installing the entire PSP which resolved my time out errors, but still cannot connect to my VCRM or VCA. Still digging into logs to find a cause....
TechGuru
Trusted Contributor

Re: System Management Homepage timeout

Peter,

what do you mean by "cannot connect to my VCRM or VCA" are you able to browse to VCRM and VCA pages?

what is the exact problem you have?
Daniel Barr
Advisor

Re: System Management Homepage timeout

I'm having the same problem with my VCRM. If I stop the VCRM service, my SMH pages load just fine. But when I start the VCRM again, all SMH pages get the timeout error described by others. I have tried the suggestions of removing the two XML files from C:\hp\hpsmh\data\webapp-data\vcrepository, and also clearing out my repository directory, both to no avail. For the meantime I have to disable the VCRM service and just stop using it.
GVC
Occasional Advisor

Re: System Management Homepage timeout

I forgot to mention that I also had to configure the SNMP-service to solve my VCA timeout-problem. At least you have to give 'read only-rights to the community 'public'.

To summarize how I solved my problem:
- Updated System ROM and ILO firmware (a specific DL560 issue)
- Updated HP Insight Management Agents to v7.41.0.0.
- Configured the SNMP service ('public: read only')