Server Management - Systems Insight Manager
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Re: System Management Homepage will not display

 
Richard Zeigler
Advisor

System Management Homepage will not display

Hello -

I am having difficulty getting the management homepage to display. Can someone give me a shove in the right direction?

Here are some pertinent facts:
- OS: 2003 Standard Server
- Installed CP005763 with /s option (done as part of a automated deployment activity)
- IIS is running in 5.0 Isolation mode (required for other applications on the same server).

Is there something that needs to be done to open the 2381 port?
Are there any error logs that might give me a hint as to the issue?

Thanks in advance for any help...or suggestions.
24 REPLIES 24
Steven Clementi
Honored Contributor

Re: System Management Homepage will not display

Richard:

Try...

https://localhost:2381

https://127.0.0.1:2831

https://:2831

Does the page show up at all? If so, is your SNMP set up properly?

You may need to re-install the management agents/homepage software.

Can you attach a screenshot od what you do get?

Steven
Steven Clementi
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
Richard Zeigler
Advisor

Re: System Management Homepage will not display

Hi Steven -

Thanks for the response. None of the suggested URL entries changed the behavior. I have attached a screenshot.
Steven Clementi
Honored Contributor

Re: System Management Homepage will not display

Are you sure the Management Homepage is even istalled?

Do you have a link on your desktop for it?

Is it listed in Add/Remove Programs as un-installable?

What type of server is this running on?


Steven
Steven Clementi
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
Richard Zeigler
Advisor

Re: System Management Homepage will not display

Hi -

Yes, it is installed.
Yes, there is an icon.
Yes, it is listed under the add/remove programs.


This is a stange one...

Has anyone tried to run this in the IIS 5.0 Isolation mode on a Windows 2003 server? I attempted to flip it back to 6.0, but that did not seem to work either.
Rich Purvis
Honored Contributor

Re: System Management Homepage will not display

I am not familiar with the CP # you listed, it is not one of the last two released versions of SMH. If it is prior to SMH 2.1.3.132 then you might be experiencing an issue in one of the previous releases that did not properly bind to all of the IP addresses of the system. Though I would have thought that the loopback IP would have come up (127.0.0.1). Can you see the SMH service running in the Windows Service Control Manager? Do you have any firewall software running on this system that might be blocking the port?

-Rich
Why does my tivo keep recording Nickelodeon?
Steven Clementi
Honored Contributor

Re: System Management Homepage will not display

Rich:

The system Management Homepage does NOT use IIS so any changes you make to your IIS config, will not effect the availability of the SMH.


So, what server model are you working with this on? A DL? a ML?


Steven
Steven Clementi
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
Richard Zeigler
Advisor

Re: System Management Homepage will not display

Thanks for the information on IIS.

SMH service is running.
Loopback does not have a firewall enabled.
Server is a DL380 G4.

Could we have some policy in place that is not allowing that port to be active?

Could we have some policy in place that is not allowing the default user (remember we installed with a /s command line option) to log into the system.

I do not see any entries in the event logs that would indicate either of these. But I am just trying to generate some thought around the possibilities.

Thanks again for the good suggestions...

Steven Clementi
Honored Contributor

Re: System Management Homepage will not display

Did you install the latest PSP? 7.50b I think?

Can you remove the SMH and re-run the PSP? The psp should put back in the Management agents and homepage.

Before you let the psp run, make sure you configure the management agents.


You should have these othewr services as well...

HP Insight Event Notifier
HP Insight Foundation Agents
HP Insight NIC Agent
HP Insight Server Agents
HP Insight Storage Agents

Do you?


Steven
Steven Clementi
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
Rich Purvis
Honored Contributor

Re: System Management Homepage will not display

If the SMH is up and running you should be able to at least see the login screen on port 2381 using HTTPS, or 2301 using HTTP (it gets redirected to 2381 in this case). Which is why I was wondering if there was some sort of firewall software running - how strict are your browser settings? Do you require entries in the "Trusted Sites" setting for access in the browser? That is an IE setting - I don't know if Firefox or Mozilla have the same type thing. I would think you should be able to get access using the loopback, 127.0.0.1 or "localhost".

-Rich
Why does my tivo keep recording Nickelodeon?