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Server Management - Systems Insight Manager
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System Manager Homepage

 
CRXANDER
Occasional Visitor

System Manager Homepage

I have uninstalled and re-installed last version of system manager homepage, but I gives this error
"failed to add or start the hp system manager homepage service"

OS: Windows 2003 Server R2
ProLiant DL3780 G5
5 REPLIES
Gladiator
Valued Contributor

Re: System Manager Homepage

Hi,

After uninstalling SMH remove all the folders.
Hp and Compaq folder in System drive.

Reboot the machine.

Now install SMH again.

Regards
Sins
CRXANDER
Occasional Visitor

Re: System Manager Homepage

I followed your council, I removed the folder hp and compaq and re-installed but I give the same error
"failed to add or start the hp system manager homepage service"

and the HP Version Control Agent for Windows is not installed
sandeep_raman
Honored Contributor

Re: System Manager Homepage

WDSGlobal Group MIS
Occasional Advisor

Re: System Manager Homepage

Did you reboot between the uninstall and re-install? I believe this is necessary to allow some registry entries to be cleared out after the uninstall. I have had to do this on a few Windows servers recently after an update program for SMH and VCA...
CRXANDER
Occasional Visitor

Re: System Manager Homepage

1 - The server has no service SMH (SysMgmtHP)
2 - SMH removed through Add / Remove Programas in the Control Panel presents this error "Failed to remove the System Management Homepage Service"
3 - Delete all directories in c:\hp c:\compaq
4 - I search the keys in regedit, these do not exist
\HLM\SOFTWARE\Hewlett-Packard\System Management Homepage
\HLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\System Management Homepage
\HLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\(3C4DF0FD-95CF-4F7B-A816-97CEF616948F)
\HLM\SYSTEM\CurrentControlSet\Services\Eventlog\System\HP System Management Homepage
\HLM\SYSTEM\CurrentControlSet\Services\SysMgmtHP
5 - I reboot and re-install
Presents the same error
"failed to add or start the hp system manager homepage service"