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Test Connection Failed in RSCS connection to P4000 Family Configuration Collections

Sandy Wood
Frequent Advisor

Test Connection Failed in RSCS connection to P4000 Family Configuration Collections

I've got all my P4000 system in the P4000 Family Configuration Collections under Remote Support Configuration and Services. I cannot, however successfully test the connection back to the Left Hand servers. I get an error

 

Device (LHBOX): Test connection failed for LHBOX. (Failure : LHN Cliq command:testCredentials failed. IPAddress, Username or passwd may be invalid. IPAddress: 10.17.4.170 Username: administrator Passwd xxx not printed for security

 

I'm using the same credentials I use to login to the HP Lefthand console. Has anyone experienced the same thing?