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10-04-2011 10:11 AM
10-04-2011 10:11 AM
Hi,
trying to run the enhanced report 'Contract and Warranty Information' and get the attached message. Any ideas? Perhaps I need to increase the SQL timeout value in some config file?
Solved! Go to Solution.
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10-04-2011 10:12 AM
10-04-2011 10:12 AM
Re: Timeout During Enhanced report
Typically I forgot to attach the screenshot.
Note:Sensitive info removed
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10-05-2011 05:52 AM
10-05-2011 05:52 AM
Re: Timeout During Enhanced report
Ok,
It looks like its pointing at a non-existent DB for some reason! I think this may be due to an upgrade we did earlier this year. I'm searching through all files on the SIM server to find references to this old DB. Anyone know off the top of their heads where the enhanced reports get their config from?
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10-05-2011 05:58 AM
10-05-2011 05:58 AM
Re: Timeout During Enhanced report
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10-05-2011 06:43 AM
10-05-2011 06:43 AM
Re: Timeout During Enhanced report
Found a reference to the old DB under:
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ODBC\ODBC.INI\Insight_v50_0
Changed it to the new DB and will restart the SIM services and see what happens.
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10-06-2011 12:06 PM
10-06-2011 12:06 PM
SolutionHP support solved this one for me. Here is the solution:
1. Open the reports.xml file at the following locations and change the timestamp.
- <SIM Installation directory> /config/preload/6X/addfiles/reports.xml
- <SIM Installation directory> /config/preload-plugins/6X/<plugin name>/addfiles/reports.xml
- Enter a space at the end of each file to update the timestamp.
2. Close and save the file.
3. Go to the command prompt and execute the mxconfigrefresh command.
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05-28-2014 02:56 AM
05-28-2014 02:56 AM
Re: Timeout During Enhanced report
worked for me!!! thak's