Unable to start HP SIM 7.1

[omsman]

I have successfully installed HP SIM 7.1

I also included all exceptions in the Firewall as indicated in the Manual.

But I haven't been able to successfully launch HP SIM from the desktop icon or by directly opening "checksvc.exe".

:(

Please help.

[SwisspostIT]

Hi,

do you get any error Msg or something with more information what the problem is?

Regards,

Ville

[shocko]

Hi,

You'd have to give us something to go on!

• What DB version are you using?
• Is it local or remote?
• Are there any events being logged in the event log?
• How large is the DB?
• Can you log into the DB with the service account that's running SIM?

[omsman]

---

@shocko wrote:

Hi,

You'd have to give us something to go on!

• What DB version are you using?
• Is it local or remote?
• Are there any events being logged in the event log?
• How large is the DB?
• Can you log into the DB with the service account that's running SIM?

---

Upon launch of the checksvc.exe, the Internet explorer browser tries to open https://cnu2130nzf:50000/

but then it doesn't load anything.

Here are some details:

• OS: Windows 7 Professional SP1

• DB Version: Microsoft SQL Server 2008 R2 (SP1) - 10.50.2500.0

• I am trying a local connection

• Event log details: the following events are repeating

1. Information [HP Systems Insight Manager] : HP Systems Insight Manager started.
2. Error [HP Systems Insight Manager] : Could not open all web server ports, check for port conflicts, eg port 280, 50000, 50001, or 50002
3. Warning [HP Systems Insight Manager] : Restarting MxDomainManager
4. Information [HP Systems Insight Manager] : Restart was Successful
5. Information [MSSQLSERVER] : Starting up database 'Insight_v50_0_164948156'.

I checked using netstat -oab for port conflicts and attached the full output here.

TCP    0.0.0.0:50000          CNU2130NZF:0           LISTENING       680
 [wininit.exe]
  TCP    0.0.0.0:50001          CNU2130NZF:0           LISTENING       1044
  eventlog
 [svchost.exe]
  TCP    0.0.0.0:50002          CNU2130NZF:0           LISTENING       1112
  Schedule
 [svchost.exe]

Apparently, some windows services are listening to these ports.

but I cannot conclude anything right now, since I am new to this :(

Thanks in advance.

[shocko]

So SIM cannot start as other critical OPS processes are listening on 50000/50001. Try changing it to another port:

• http://www.hp.com/wwsolutions/misc/hpsim-helpfiles/mxhelp/mxportal/en/man/mxserver.1m.html

[omsman · Accepted solution]

Apparently the problem has been with the ports to be used by HPSIM are already used by some Windows services.

Thanks to your ideas, I was able to change the port 50000 to 50006, and so on.. and that did it.

Spoiler

Spoiler

http://h20628.www2.hp.com/km-ext/content-webapp/document?docId=emr_na-c02766461&dtd=default&locale=en&details=no