Server Management - Systems Insight Manager
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to start HP SIM 7.1

SOLVED
Go to solution
omsman
Visitor

Unable to start HP SIM 7.1

I have successfully installed HP SIM 7.1

I also included all exceptions in the Firewall as indicated in the Manual.

But I haven't been able to successfully launch HP SIM from the desktop icon or by directly opening "checksvc.exe".

:(

 

Please help.

5 REPLIES
SwisspostIT
Valued Contributor

Re: Unable to start HP SIM 7.1

Hi,

 

do you get any error Msg or something with more information what the problem is?

 

Regards,

Ville

shocko
Honored Contributor

Re: Unable to start HP SIM 7.1

Hi,

You'd have to give us something to go on!

 

  • What DB version are you using?
  • Is it local or remote?
  • Are there any events being logged in the event log?
  • How large is the DB?
  • Can you log into the DB with the service account that's running SIM?
If my post was helpful please award me Kudos! or Points :)
omsman
Visitor

Re: Unable to start HP SIM 7.1


shocko wrote:

Hi,

You'd have to give us something to go on!

 

  • What DB version are you using?
  • Is it local or remote?
  • Are there any events being logged in the event log?
  • How large is the DB?
  • Can you log into the DB with the service account that's running SIM?

Upon launch of the checksvc.exe, the Internet explorer browser tries to open https://cnu2130nzf:50000/

but then it doesn't load anything.

 

Here are some details:

 

  • OS: Windows 7 Professional SP1
  • DB Version: Microsoft SQL Server 2008 R2 (SP1) - 10.50.2500.0
  • I am trying a local connection
  • Event log details: the following events are repeating
  1. Information [HP Systems Insight Manager] : HP Systems Insight Manager started.
  2. Error [HP Systems Insight Manager] : Could not open all web server ports, check for port conflicts, eg port 280, 50000, 50001, or 50002
  3. Warning [HP Systems Insight Manager] : Restarting MxDomainManager
  4. Information [HP Systems Insight Manager] : Restart was Successful
  5. Information [MSSQLSERVER] : Starting up database 'Insight_v50_0_164948156'.

I checked using netstat -oab for port conflicts and attached the full output here.

 

TCP    0.0.0.0:50000          CNU2130NZF:0           LISTENING       680
 [wininit.exe]
  TCP    0.0.0.0:50001          CNU2130NZF:0           LISTENING       1044
  eventlog
 [svchost.exe]
  TCP    0.0.0.0:50002          CNU2130NZF:0           LISTENING       1112
  Schedule
 [svchost.exe]

Apparently, some windows services are listening to these ports.

but I cannot conclude anything right now, since I am new to this :(

 

Thanks in advance.

 

shocko
Honored Contributor

Re: Unable to start HP SIM 7.1

So SIM cannot start as other critical OPS processes are listening on 50000/50001. Try changing it to another port:

 

 

If my post was helpful please award me Kudos! or Points :)
omsman
Visitor
Solution

Re: Unable to start HP SIM 7.1

Apparently the problem has been with the ports to be used by HPSIM are already used by some Windows services.

Thanks to your ideas, I was able to change the port 50000 to 50006, and so on.. and that did it.

Spoiler
 

 

Spoiler
 

 

 

http://h20628.www2.hp.com/km-ext/content-webapp/document?docId=emr_na-c02766461&dtd=default&locale=en&details=no