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Unhandled exception with Insight Control for vCenter 6.2.2 and Systems Insight Manager 6.3

Chris House
Frequent Advisor

Unhandled exception with Insight Control for vCenter 6.2.2 and Systems Insight Manager 6.3

We have Systems Insight Manager 6.3 installed and working fine. I installed HP Insight Control for vCenter (Server and Storage modules) on our Command View EVA server and went through the configuration pages at https://localhost:50025/.

At the "Enter HP SIM Information" page, I entered the hostname of our HP SIM server and the username using the format AD-Domain\Username and then the account's active directory password. I can log in to HP SIM's webpage using this information successfully and view systems. The user was added and authorized in HP SIM with fill rights.

After hitting Save, I look at the log at c:\program files\hp\insight control for vcenter\server\hpicvcsvc.log, it says:

2011-06-15 11:16:23,377 INFO Polling to HPSIM at skytrain started
2011-06-15 11:16:24,704 ERROR Unhandled exception occured
Traceback (most recent call last):
File "util\error.pyo", line 81, in run_with_except_hook
File "threading.pyo", line 477, in run
File "vmware\__init__.pyo", line 987, in newvc
File "vmware\__init__.pyo", line 901, in extension
File "vmware\__init__.pyo", line 908, in extension
File "suds\client.pyo", line 520, in __call__
File "suds\client.pyo", line 580, in invoke
File "suds\client.pyo", line 611, in send
File "suds\client.pyo", line 662, in failed
File "suds\bindings\binding.pyo", line 239, in get_fault
WebFault: Server raised fault: 'Permission to perform this operation was denied.'

2011-06-15 11:16:24,782 ERROR Unhandled exception occured
Traceback (most recent call last):
File "util\error.pyo", line 81, in run_with_except_hook
File "threading.pyo", line 477, in run
File "vmware\__init__.pyo", line 987, in newvc
File "vmware\__init__.pyo", line 899, in extension
File "vmware\__init__.pyo", line 911, in extension
File "suds\client.pyo", line 520, in __call__
File "suds\client.pyo", line 580, in invoke
File "suds\client.pyo", line 611, in send
File "suds\client.pyo", line 662, in failed
File "suds\bindings\binding.pyo", line 239, in get_fault
WebFault: Server raised fault: 'Permission to perform this operation was denied.'

It does not say authentication failed. If I purposely put in bogus username and password, then it will.

Anybody seen this? What do I need to fix so that it can talk to HP SIM?