Unmanaged systems in HP SIM

[ttripp]

SIM is showing a large number of systems as being unmanaged. I just recently installed HP Client Management Interface 1.00B to several of the systems, but they still come up as unmanaged. A few other HP PC's I have are being detected as Desktops and the product information is being read properly, but there doesn't seem to be a pattern to it (some are running CMI 1.00B, some CMI 1.00A, and a couple have the old TopTools client).

All the computers have SNMP turned on and properly configured.

Does anyone have any idea about what might cause these systems to come up as unmanaged? Thanks.

[ttripp]

And I got a detail wrong. They are showing up as "unknown" systems, not "unmanaged" systems. Sorry for the error.

[desijat]

Make sure that the SNMP settings for client includes the SIM server IP in "accept packets from these hosts". Restart SNMP service and re-identify system in SIM.

[ttripp]

I've tested SNMP and the clients are set correctly. I've restarted the SNMP service to no effect.