Update from 6.3 to 7.1 fails

[sdag]

Hi all

We try to update our HP SIM 6.3 to 7.1.

The Advisor tells that everything is OK for the update.

When we start the update it goes well until the server needs to restart.

After the restart the message "setup is already running" appears and we have to kill the setup.exe and then the update screen will show again.

But all the next steps are "skipped"

The result of the HP Insight Manager: FAILED verify of silent information with existing HPSIM installation information

[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: NOT ON THE LIST SUCCESSFULLY COMPONENT:HP System Management Homepage
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: NOT ON THE LIST SUCCESSFULLY COMPONENT:WMI Mapper
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Systems Insight Manager
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: NOT ON THE LIST SUCCESSFULLY COMPONENT:HP Version Control Repository Manager
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Control server deployment
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Control server deployment Quiesce SIM Plugin
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight managed system setup wizard
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Remote Support Advanced
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Control power management
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Control performance management
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Control virtual machine management
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Control server migration
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Control licensing and reports
[Thu Nov 22 11:04:14 UTC+0100 2012] HPIC Install: FAILED or SKIPPED COMPONENT:HP Insight Management Advisor

[shocko]

What OS? Have you tried disabling UAC?

[Robert Cook_6]

I just got the same error message going from 7.1 update 2 to 7.2  UAC disabled.  Run as administrator.  Any ideas.

[DougKr]

Got same error as well - for 7.1.2 upgrade to 7.2. 

Haven't figured it out yet.