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02-05-2014 07:09 AM
02-05-2014 07:09 AM
Upgrade to 7.3 from 7.2 seemed to fail, now cant login!
when I now launch SIM I get the error "Unable to connect to database. Check if database service is running" I am running on Windows 2012. The service account that HP SIM is running under also locks out as soon as the service is started I have reset the password on the domain account, service and using the mxpassword command. I have also looked at the database config files with in the config directory and these all look ok. What else should I be looking at?
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02-10-2014 11:49 PM
02-10-2014 11:49 PM
Re: Upgrade to 7.3 from 7.2 seemed to fail, now cant login!
please look at this Thread http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/New-install-of-HP-SIM-7-3/td-p/6332397
Problem is with 7.3
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02-20-2014 08:21 AM
02-20-2014 08:21 AM
Re: Upgrade to 7.3 from 7.2 seemed to fail, now cant login!
Hi guys, here is the result of my support case:
- For a new installation see http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_efb5c0793523e51970c8fa22b053ce01=wsrp-navigationalState%3DdocId%253Dmmr_kc-0114705-6%257CdocLocale%253Den_US&javax.portlet.tpst=efb5c0793523e51970c8fa22b053ce01&sp4ts.oid=489496&ac.admitted=13929...
- For an upgrade see http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay/?sp4ts.oid=489496&spf_p.tpst=psiContentDisplay&spf_p.prp_psiContentDisplay=wsrp-navigationalState%3DdocId%253Dmmr_kc-0114700%257CdocLocale%253Den_US&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
This should solve the issue. As suspected, NTLM hardening as fault with use of new JTDS driver.
Note: 2nd link might be dead but should be up soon ;)
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02-21-2014 03:16 AM
02-21-2014 03:16 AM
Re: Upgrade to 7.3 from 7.2 seemed to fail, now cant login!
See attached for resolution if performing an upgrade ;)