VCA Reports Wrong Version of iLO Firmware

[Andrew Schlafmann]

I have a DL360G5 with iLO firmware version 1.70 (Attachment). Installed version shows as 1.50 in VCA. Tried resetting iLO, re-installing VCA, restarting server, and restarting the management agents. Is there anything else I can try?

[Rob Buxton]

I've seen this if you have the Remote Insight Agent removed. Check under Control Panel, HP Management Agents GUI. Sometimes this is removed if the ILO isn't actually being used - stops the reporting of the missing link.

To fix just put it back in, rerun the SW polling task and then remove it again.

[Andrew Schlafmann]

The Remote Insight Agents are enabled. I had read that too, where if you had them disabled it wouldn't update.

[sandeep_raman · Accepted solution]

Restart the Remote Insight Agents

[Andrew Schlafmann]

Is that in the HP Management Agents applet in Control Panel?

[sandeep_raman]

yes

[Andrew Schlafmann]

Done. It still didn't change anything though.

[Andrew Schlafmann]

Restarted ALL HP agents and it was fixed. Thanks.