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Server Management - Systems Insight Manager
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VCA error on DL380G4

 
LoewyIT
Occasional Advisor

VCA error on DL380G4

Hi,

The VCA is producing the following error whilst browsing to it locally

"The Version Control Agent encountered an error while obtaining the software and firmware inventory"

If I go into the VCA log it gives

"An error occurred while performing an operating system specific operation."

followed by

"The Version Control Agent encountered an error while obtaining the software and firmware inventory."

The VCA is running correctly, and can be stsrted and stopped with no errors.

SNMP is setup with no security (accept from any host) and an SNMP community string set.

I have tried uninstalling, rebooting and the reinstalling the VCA with no improvement.

The rest of the agents are functioning correctly
12 REPLIES
Rob Buxton
Honored Contributor

Re: VCA error on DL380G4

What version of the VCA and VCRM?

How have you configured access to the VCRM? The easiest way is to set up a local admin account on the Server that hosts the VCRM. It is those credentials the VCA uses for access, unless you're running an older version of the VCA or VCRM.
Craig McK
Trusted Contributor

Re: VCA error on DL380G4

Hiya,

I've got the same problem with 1 server - it was running SMH 2.0.2.106 & VCA 2.1.1.720 & Agents 7.30

It also shows NULL as the System Model on the SMH

I upgraded to SMH 2.1.4.143 & VCA 2.1.2.740 and restarted all the agents/snmp but it's still the same..

Haven't rebooted it yet as it's production but I may try upgrading to 7.41..
LoewyIT
Occasional Advisor

Re: VCA error on DL380G4

VCRM is 2.1.3.740 and is runing fine for other servers. The VCA version I've re-installed is 2.1.2.740

access to the VCRM is via a domainuser\pass which works correctly for other servers
Albert Austin
Esteemed Contributor

Re: VCA error on DL380G4

Hi,

I have just been struggling with the same issue. Managed to sort out the problem by adding "localhost" and SIM server IP to traps and security tabs under SNMP properties. Find the settings under:
Start->Contorl Panel->Administrative Tools-> Services->SNMP.
LoewyIT
Occasional Advisor

Re: VCA error on DL380G4

Hi,

This doesn't apply as I have SNMP set to allow from any host (yes I know its a security risk, but I wanted to make sure that this wasn't the problem).

Cheers
Albert Austin
Esteemed Contributor

Re: VCA error on DL380G4

ok,

That setting I guess is assigned under Security tab, what have u assigned under Traps tab?
LoewyIT
Occasional Advisor

Re: VCA error on DL380G4

The traps tab is blank.

The traps tab is for sending SNMP traps to an SNMP manager (if a condition that matches a predefined state occurs), it is not used by VCA
Albert Austin
Esteemed Contributor

Re: VCA error on DL380G4

Hi

You are right about that. Thnx for pointing it out. Tested a few settings out here and got the error when I had no community strings enabled.
timmil
Occasional Visitor

Re: VCA error on DL380G4

have the same problem on two of 4 Servers, same os / Patch level (w2k3) and same vca release
Gabriel Aguilo
Frequent Advisor

Re: VCA error on DL380G4

Hi there,

Been troubleshooting the same problem on one of my DL360 G3's.

The SNMP is set specifically to the server hosting HPSIM and the VCRM - no problems from any other server, so it wasnt that.

I found an interesting relationship between the Insight Agents and the VCA.

If you stop the SNMP service on the problem server, all the Insight agents will stop.

Make sure that the HP Systems Management Homepage service and VCA service are still running.

Go into the Systems Management homepage, and the VCA agent will now be working!

For some reason the insight agents and vca agents conflict, when they should work together.

I have tried to reinstall the vca agents, insight agents and SMH but to no luck.

Anyone have any further suggestions?

Thanks,

Gabriel








Re: VCA error on DL380G4

I had exactly the same problem on my CMS, but found this article helped me.
This was after I had reinstall the Insight Management Agents, VCA, SMH, and reconfigured SNMP until i was blue in the face

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_ES050727_CW01&locale=en_US
LoewyIT
Occasional Advisor

Re: VCA error on DL380G4

I eventually got to the bottom of the problem I was experiencing.

A Group Policy had been set for SNMP in a a lower OU, and although inheritance was blocked it appears that the GPO was affecting the server. By going into HKLM\Software\Policies and deleting the snmp entry and then restarting SNMP it all worked.

I have had to delete the key several more times since removing it.