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VCRM catalog empty.

 
GID
Advisor

VCRM catalog empty.

Hi and thanks,

I have SMH 3.0.1.73 and VCRM 2.2.1.830 but in the last update VCRM catalog always is empty, form SIM is the same. I rescaned, rebiult, updatde HP, deleled catalog.xml file but it isn't work. The others server and VCA work fine.

Some idea, thanks again.
14 REPLIES
Predator
Trusted Contributor

Re: VCRM catalog empty.

Hi,

Please check the vcrm repository is configured to the correct folder where the components are placed.
If yes then check in the repository folder for .mnf files are created for each components in the repository

Thanks
Predator
GID
Advisor

Re: VCRM catalog empty.

they are right, mnf files and repository settings. Some idea more.
Is good idea delete all the repository and updtade with HP.com again? Does it add all the components again if it is empty?

Thanks.
Predator
Trusted Contributor

Re: VCRM catalog empty.

Can you post a screenshot of the repository folder contents.

Thnx
Predator
GID
Advisor

Re: VCRM catalog empty.

It has 3.243 files. I attached the last files and PSP.
Predator
Trusted Contributor

Re: VCRM catalog empty.

Hi,

I checked the screenshot, everything seems to be fine in that.
Try restart HPVCRM service once.

Thnx
Predator
GID
Advisor

Re: VCRM catalog empty.

Already I restarted VCRM and all the server several times, and rescan catalog ......

GID
Advisor

Re: VCRM catalog empty.

I send you three screens. I hope that it helps us.

1- HP VCRM with add PSP

Thanks
GID
Advisor

Re: VCRM catalog empty.

2. HP VCRM with calalog empty, no components to see, delete, etc...
GID
Advisor

Re: VCRM catalog empty.

3. HP SIM with catalog empty.

Thanks.
Rich Purvis
Honored Contributor

Re: VCRM catalog empty.

Are you sure you have a system configured to use that VCRM? If you do not have a system running VCA pointing to that repository for use the VCRM will not populate . . . at least that was how it used to work, it may have changed recently.

-Rich
Why does my tivo keep recording Nickelodeon?
GID
Advisor

Re: VCRM catalog empty.

I have 4 servers pointing, before it worked fine but in the last updates, SMH 3.0.1.73 and VCRM 2.2.1.830, it began to fail.
Some idea more.

Thanks.
TechGuru
Trusted Contributor

Re: VCRM catalog empty.

GID,

1) check VCRM log page for any error messages,

2)
a) Stop VCRM service,
b) Move psp*.exe files outside VCRM repository folder
c) Start VCRM service.
pmlb
Frequent Advisor

Re: VCRM catalog empty.

Hi GID,

In the VCR HP SIM window (screen #3) click on the "Last update" link (left above the VCRM table). It may help.

Pierre-Marie
GID
Advisor

Re: VCRM catalog empty.

I tried all, but finally unistall and install VCRM fixed the problem.
Thanks for your help.