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VCRM fails towards the end of catalog validation

Dean Farrington
Occasional Advisor

VCRM fails towards the end of catalog validation

We have been seeing our VCRM fail during catalog validation intermittently. I tried to upgrade it and that seems to have made it worse. I have removed and reinstalled VCRM, does anyone have other suggestions for how to stabilize VCRM ?

This is VCRM 2.2.830. I did see a suggestion to downgrade to 2.2.1.820, but I can't seem to find it on the HP website.
2 REPLIES
TechGuru
Trusted Contributor

Re: VCRM fails towards the end of catalog validation

Dean Farrington,

what do you mean by "VCRM fail during catalog validation"?

i assume - VCRM gives "Internal server error"

i think VCRM fail to read/recogonize few files present in your repository folder.

1) uninstall VCRM
2) make sure c:\hp\hpsmh\data\cgi-bin\ don't have "vcrepository" directory[delete if present].
3) Install VCRM, while installing point it to a new repository folder e.g "c:\R1"
5) after installing, browse to VCRM using SMH
6) use "Upload a Support pack" feature,to upload contents of your old repository e.g. "c:\repository" to "c:\R1"

you can delete "c:\repository" if you don't need
Dean Farrington
Occasional Advisor

Re: VCRM fails towards the end of catalog validation

The VCRM service fails and Windows causes it to restart during catalog validation.