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тАО02-18-2009 07:05 AM
тАО02-18-2009 07:05 AM
VCRM install fails - caught exception vcredistributable
It fails 'Caught exception in installation of "vcredistributable" file!'.
They say the Windows are hardened?
But the other components WMI, OpenSSH, SIM do succeed normally.
Any suggestions?
Marcel Rijsbergen
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тАО02-19-2009 09:23 PM
тАО02-19-2009 09:23 PM
Re: VCRM install fails - caught exception vcredistributable
2) minimum Windows installer 3.0 should be present.
3) what is the versions of VCRM used
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тАО02-24-2009 03:16 AM
тАО02-24-2009 03:16 AM
Re: VCRM install fails - caught exception vcredistributable
Im also experiencing this issue on 4 SIM installs, this is also with in a hardended environment being AD.
My MSI.DLL is ver 3.1.4000.3959
Im trying to install both the 2.1.10.800 or 2.1.10.801 - The reason for me trying to re-install this agent is also due to the failed install during the SIM 5.2.2 install, I have managed to install this by extracting the VCA exe and running CPQSETUP.exe, vcagent.msi & vcredit_x86.exe but the VCA tends to hang when the system has been up for a while (being a day or 2), when I go to access the HPSM Homepage this hangs, errors and removed the VC Agent box from the homepage.
Any help or assistance would be great as this is the last piece of a long install / config process.
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тАО02-25-2009 12:55 AM
тАО02-25-2009 12:55 AM
Re: VCRM install fails - caught exception vcredistributable
Yes. SIM, Openssh, wmi, VCRM are on another.
2) minimum Windows installer 3.0 should be present.
3.1.4000.3959
3) what is the versions of VCRM used
I tested 2.1.10.800 (part of SIM V5.2 SP2 kit) and version of sim v5.3 kit. Currently the running SIM is V5.2 sp2.
Reminder: All other components DID install. OpenSSH, WMI, SMH, SIM! It is just vcrm. And the same kit installed at another customer.
So it seems a vcrm/W2K3 issue. What is vcrm install doing/using differently than the other kits?
Marcel Rijsbergen
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тАО03-02-2009 08:46 PM
тАО03-02-2009 08:46 PM
Re: VCRM install fails - caught exception vcredistributable
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-f440879d571340dfa9d8111451
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тАО03-03-2009 02:05 AM
тАО03-03-2009 02:05 AM
Re: VCRM install fails - caught exception vcredistributable
Marcel Rijsbergen
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тАО03-03-2009 01:41 PM
тАО03-03-2009 01:41 PM
Re: VCRM install fails - caught exception vcredistributable
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тАО03-04-2009 10:44 AM
тАО03-04-2009 10:44 AM
Re: VCRM install fails - caught exception vcredistributable
Thanks
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тАО03-04-2009 11:49 PM
тАО03-04-2009 11:49 PM
Re: VCRM install fails - caught exception vcredistributable
Check if "Microsoft Visual C++ 2005 Redistributable" is already installed or any other version of this is installed in that server, check system & application event log for any messages related to VC redistributable installation errors.
Best thing to do will be to contact HP support team & log an issue before implementing this workaround.
Workaround:-
1) Double click VCRM component (VCRM.exe or cp00xxxx.exe)
2) Click "Extract..." and extract its contents to a new folder
3) Execute "vcredist_x86.exe" & finish the installation.
4) Execute "cpqsrhmo.msi" by double clicking.
Note:- VCRM Help files many not get installed properly this way, So try to reinstall VCRM using VCRM.exe or cp00xxxx.exe to deploy help files properly.
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тАО03-05-2009 10:26 AM
тАО03-05-2009 10:26 AM
Re: VCRM install fails - caught exception vcredistributable
Your steps 1-4 worked for me but when i tried reinstalling VCRM using VCRM.exe or cp00xxxx.exe i received the same error so i added the last step to make sure the help files were deploed.
1) Double click VCRM component (VCRM.exe or cp00xxxx.exe)
2) Click "Extract..." and extract its contents to a new folder
3) Execute "vcredist_x86.exe" & finish the installation.
4) Execute "cpqsrhmo.msi" by double clicking.
5) Executed "cpqsetup.exe"
So do you know what the root cause of this error is?
Thanks again.