Server Management - Systems Insight Manager
cancel
Showing results for 
Search instead for 
Did you mean: 

VCRM install fails - caught exception vcredistributable

rijsbergen
Frequent Advisor

VCRM install fails - caught exception vcredistributable

On systems at this customer the SIM V5.2 SP2 or V5.3 install part for VCRM fails where i used the same at other customers without a problem.

It fails 'Caught exception in installation of "vcredistributable" file!'.

They say the Windows are hardened?
But the other components WMI, OpenSSH, SIM do succeed normally.

Any suggestions?
Regards,
Marcel Rijsbergen
9 REPLIES
TechGuru
Trusted Contributor

Re: VCRM install fails - caught exception vcredistributable

1) Windows is installed in C drive?
2) minimum Windows installer 3.0 should be present.
3) what is the versions of VCRM used
Dean Moorcraft
Occasional Visitor

Re: VCRM install fails - caught exception vcredistributable

Hello,

Im also experiencing this issue on 4 SIM installs, this is also with in a hardended environment being AD.

My MSI.DLL is ver 3.1.4000.3959

Im trying to install both the 2.1.10.800 or 2.1.10.801 - The reason for me trying to re-install this agent is also due to the failed install during the SIM 5.2.2 install, I have managed to install this by extracting the VCA exe and running CPQSETUP.exe, vcagent.msi & vcredit_x86.exe but the VCA tends to hang when the system has been up for a while (being a day or 2), when I go to access the HPSM Homepage this hangs, errors and removed the VC Agent box from the homepage.

Any help or assistance would be great as this is the last piece of a long install / config process.
rijsbergen
Frequent Advisor

Re: VCRM install fails - caught exception vcredistributable

1) Windows is installed in C drive?
Yes. SIM, Openssh, wmi, VCRM are on another.
2) minimum Windows installer 3.0 should be present.
3.1.4000.3959
3) what is the versions of VCRM used
I tested 2.1.10.800 (part of SIM V5.2 SP2 kit) and version of sim v5.3 kit. Currently the running SIM is V5.2 sp2.

Reminder: All other components DID install. OpenSSH, WMI, SMH, SIM! It is just vcrm. And the same kit installed at another customer.

So it seems a vcrm/W2K3 issue. What is vcrm install doing/using differently than the other kits?
Regards,
Marcel Rijsbergen
Marthinus Botha
Occasional Visitor

Re: VCRM install fails - caught exception vcredistributable

I had same issue. I downloaded the latest version of VCRM and it seemed to install ok.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-f440879d571340dfa9d8111451
rijsbergen
Frequent Advisor

Re: VCRM install fails - caught exception vcredistributable

sorry, but that is the same version i already tested. See my previous entry.
Regards,
Marcel Rijsbergen
Marthinus Botha
Occasional Visitor

Re: VCRM install fails - caught exception vcredistributable

Yes. But this is the stand alone exe, not bundled with Sim 5.2 and/or 5.3. Suggest you give it a go.

Irvin Ortiz
Occasional Advisor

Re: VCRM install fails - caught exception vcredistributable

Has anyone found a solution for this? I am also getting the same error on a hardend W2K3 HP Proliant box. New HP SIM 5.3 is working fine. I've downloaded the HP VCRM component only, and that still did not work.
Thanks
TechGuru
Trusted Contributor

Re: VCRM install fails - caught exception vcredistributable

Marcel Rijsbergen,

Check if "Microsoft Visual C++ 2005 Redistributable" is already installed or any other version of this is installed in that server, check system & application event log for any messages related to VC redistributable installation errors.

Best thing to do will be to contact HP support team & log an issue before implementing this workaround.

Workaround:-
1) Double click VCRM component (VCRM.exe or cp00xxxx.exe)
2) Click "Extract..." and extract its contents to a new folder
3) Execute "vcredist_x86.exe" & finish the installation.
4) Execute "cpqsrhmo.msi" by double clicking.

Note:- VCRM Help files many not get installed properly this way, So try to reinstall VCRM using VCRM.exe or cp00xxxx.exe to deploy help files properly.
Irvin Ortiz
Occasional Advisor

Re: VCRM install fails - caught exception vcredistributable

Logapriyan,
Your steps 1-4 worked for me but when i tried reinstalling VCRM using VCRM.exe or cp00xxxx.exe i received the same error so i added the last step to make sure the help files were deploed.

1) Double click VCRM component (VCRM.exe or cp00xxxx.exe)
2) Click "Extract..." and extract its contents to a new folder
3) Execute "vcredist_x86.exe" & finish the installation.
4) Execute "cpqsrhmo.msi" by double clicking.
5) Executed "cpqsetup.exe"

So do you know what the root cause of this error is?

Thanks again.