VPM 2.0.1

[shorton_1]

I have just installed the new VPM 2.0.1 update. Everything seemed to install ok but after deploying the VPM agent to a few systems I am getting these events: event ID 1000 Faulting application radsched.exe, version 4.2.0.0, faulting module vars.dll, version 4.2.0.0, fault address 0x000186bc. and Event ID 4097 The application, C:\Program Files\Novadigm\radsched.exe, generated an application error
The error occurred on 06/28/2006 @ 09:30:41.031
The exception generated was c0000005 at address 100186BC (vars!v_get_localstring_D)

[TitoT]

Hi Shorton.
I have some questions about this issue.

Which HPSIM version are you using?
Is this a new VPM installation or upgrade?
What operating system is being used?
The VPM is installed on the same system of HPSIM?
Could you provide us the logs from drwatson utility?

[shorton_1]

Operating system: Windows 2003
Version: Systems Insight Manager 5.0 with SP4 - Windows
Build version: C.05.00.01.01
Build date: 2006-02-01 12:06
This is an upgrade from the flawed VPM 2.0.
VPM is installed on the SIM server.
I have attatched the log. This is from one box but it is occuring on all systems that have been updated with the new agent.

[TitoT]

Hi shorton.

I would like to request more information about it.

What is the OS, Language and SP on the target clients and VPM server?

Please attach the radsched.log in the c:\program files\novadigm\log\ directory.

Can you provide the user dmp of radsched.exe application created using the Microsoft UserDmp utility when the problem occurs?

Thanks.

[shorton_1]

Windows 2003 SP1 on client and server, English.

[TitoT]

Hi Shorton.

Are you able to provide the ".dmp" file of radsched.exe application created when the issue occurs?

Thanks.