Version control agent indicate a wrong version of the drivers

[Raphon]

On the drivers shown below, VCA indicate the version 5.29.4.67 (yellow flag)instead of the good version installed (8.0.21.0 = Windows device managment).

HP NC31xx Fast Ethernet NIC Driver for Windows 2000 5.29.4.67 8.0.21.0 8.0.21.0

There is only this error, all the others flags are greens.

the problem is present on several server with the same network card.

Reinstall of VCA and reboot doesn't change this behaviour.

[Rancher]

Hi Ralph,

The software page compares what you have installed to the latest drivers. This error will show up until you install the latest software for the NIC. The others show green because they are current.

[Rob Buxton]

It looks from the JPG that the entire PSP was installed which would indicate the NIC Driver installation may have failed.

You could check by looking through the VCA Log.

You could try just installing this component. If that doesn't work from the VCA then try running the cpxxxxx.exe file directly on the Server. You get a better indication of the error this way.

[Raphon]

The installation looks good with all the manner I tried (VCA, CPxxx.exe or extration of the cpxxx.exe): see log below.

Severity Normal
Task ID VCA1143535468
Date / Time 28/03/2006 10:44:53
Message Smart Component, cp006065.exe, was installed with status 1.
Additional Data
---------------------------------------------------------------------------
Setup Session Beginning 3/28/2006 - 10:44:39 AM
---------------------------------------------------------------------------

Command Line Parameters Given: /silent

Name: HP NC31xx Fast Ethernet NIC Driver for Windows 2000
New Version: 8.0.21.0

Beginning Silent Session...

The software is installed but is not up to date.

Current Version: 5.29.4.67



- the component will be updated to the new version

The operation was successful.

---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

[Rob Buxton]

Try running the cpxxxx.exe file and just extracting the contents. Then run the extracted setup.exe (or whatever is in there) directly.

That silent install may be hiding something.

[Raphon]

There is a new revision of the driver in version B wich correct the problem since march, 20.

"Component installer was enhanced to leave the component XML file (cpxxxxxx.xml) in a known location (%SystemDrive%\CPQSYSTEM\) so the HP Management and Version Control agents can retrieve information about the installed components on the server. "

[Raphon]

There is a new revision of the driver in version B wich correct the problem since march, 20.

"Component installer was enhanced to leave the component XML file (cpxxxxxx.xml) in a known location (%SystemDrive%\CPQSYSTEM\) so the HP Management and Version Control agents can retrieve information about the installed components on the server. "

http://h18004.www1.hp.com/support/files/server/us/download/23862.html

[Raphon]

the new version doesn't correct anything ...
the cp006065.xml is well present in the CPQSYSTEM directory

Installation with extraction of the cp006065.exe (and the previous version cp005496.exe) has already be done a couple of time and on several servers.

[Rob Buxton]

Raph,
What do you get when you run the extracted cpqsetup.exe directly?

I'd expect at least a different message.

I guess on a test server you could try removing the existing driver altogether from the NC31xx Controller and then rerunning the cpqsetup.exe.

[Raphon]

extract of the cpqsetup.log when I launch the cpqsetup.exe after I've extracted cp006065.exe :


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 3/31/2006 - 11:15:16 AM
---------------------------------------------------------------------------

Command Line Parameters Given:


Beginning Interactive Session...


Name: HP NC31xx Fast Ethernet NIC Driver for Windows 2000
New Version: 8.0.21.0


The software is installed but is not up to date.

Current Version: 5.29.4.67





The operation was successful.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------