[WIN]HP Sim 7.1 : doesnt work since password change

[Bruniche]

Hello,

I run HP Sim 7.1 with SQL Express (the one include in setup) on a Windows 2008 R2.

The service run with my entreprise admin account.

All works find (to begin to understand the software before a real install) until i change my password (due to entreprise password policy).

Still HP SIM doesnt work.

a) i change the password on services SQL & HP SIM.

b) i launch the "mxpassword.exe -g" and change the password too.

But still, the service start well but didnt work.

* i cant access to http://localhost:50000

* if i launch mxpassword again, the command freeze (but not 100%CPU or memory, the process give nothing)

* no error in event log windows

* in HP SIM log (i dont have it cause i'm at home) but no specific error : the last line is (from my memory) JAVA MULTIPLEX START (something like that).

Have you an idea how to resolv this issue ?

Regards,

[Tushar Bajpai]

check with cli: mxgetdbinfo

Reset password:
mxpassword -g
mxpassword -m -x MxDBUserPassword="<new-password>"

i.e To change the current database password to rocketboy2, enter mxpassword -m -x
MxDBUserPassword=rocketboy2

Modify service account on Control Panel -> Services -> HP System Insight Manager, then stop the service.
Edit file \config\database.props.
modify the following line:
hp.Database.username=domain\\new-account

Start HP SIM service. That’s all. 

[Bruniche]

Hello,

Thanks to you return, but that doesnt work.

The configuration account is always the same, just the password change.

Here the log of mxdomainmgr:

10:59:17,094 INFO  [Server] Starting JBoss (MX MicroKernel)...
10:59:17,094 INFO  [Server] Release ID: JBoss [Trinity] 4.2.3.GA (build: SVNTag=JBoss_4_2_3_GA date=200807181439)
10:59:17,094 INFO  [Server] Home Dir: C:\Program Files\HP\Systems Insight Manager\jboss
10:59:17,094 INFO  [Server] Home URL: file:/C:/Program Files/HP/Systems Insight Manager/jboss/
10:59:17,094 INFO  [Server] Patch URL: null
10:59:17,094 INFO  [Server] Server Name: hpsim
10:59:17,094 INFO  [Server] Server Home Dir: C:\Program Files\HP\Systems Insight Manager\jboss\server\hpsim
10:59:17,094 INFO  [Server] Server Home URL: file:/C:/Program Files/HP/Systems Insight Manager/jboss/server/hpsim/
10:59:17,094 INFO  [Server] Server Log Dir: C:\Program Files\HP\Systems Insight Manager\jboss\server\hpsim\log
10:59:17,110 INFO  [Server] Server Temp Dir: C:\Program Files\HP\Systems Insight Manager\jboss\server\hpsim\tmp
10:59:17,110 INFO  [Server] Root Deployment Filename: jboss-service.xml
10:59:17,703 INFO  [ServerInfo] Java version: 1.6.0_27,Sun Microsystems Inc.
10:59:17,703 INFO  [ServerInfo] Java VM: Java HotSpot(TM) 64-Bit Server VM 20.2-b06,Sun Microsystems Inc.
10:59:17,703 INFO  [ServerInfo] OS-System: Windows Server 2008 R2 6.1,amd64
10:59:18,375 INFO  [Server] Core system initialized
10:59:21,547 INFO  [WebService] Using RMI server codebase: http://127.0.0.1:50013/
10:59:21,563 INFO  [Log4jService$URLWatchTimerTask] Configuring from URL: resource:jboss-log4j.xml
27 Dec 10:59:27,141 INFO  [EJB3Deployer] Starting java:comp multiplexer

and nothing else. No error in event log or anywhere else.

And all the tools mx** (mxpassword or mxgetdbinfo) "freeze" (CPU is still at 0% and not use a lot of memory) but they waiting something i dont find. I launch a "procmon" and there is no a denied access somewhere.

[Bruniche]

OK, i unlock the situation (but not sur why).

I suppress a globalsettings.props.lck file (in config folder) and inverse the globalsettings.props file with his backup file (globalsettings.props.bkp).

After that, tools mx* works fine and HP Sim started successfully.

I dont explain this error.

[Tushar Bajpai]

Ok, got it. This was because of locking of the file. Apply the latest fix, the issue is addressed in that.

(HPSIM 7.1.1)