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04-14-2008 08:39 AM
04-14-2008 08:39 AM
Warranty Collection Frustration
All of a sudden my warranty collection task is failing. We have made no changes to the network and I have made no changes to the SIMS server. The Remote Support Software Manager passes all connectivity tests. The OSEM also has no problems. When submit a test event through the Remote Support COnfiguration and Services, it fails, which doesn't make sense to me. WHen I try to collect warranty data I receive the following :
There was no response from the Service Essentials Remote Support Pack client and
/or the remote entitlement service at hp.com. Verify the Service Essentials Remo
te Support Pack client service is running, properly configured and that the HP S
IM server has access to the internet.
I have not been able to fix this issue.
There was no response from the Service Essentials Remote Support Pack client and
/or the remote entitlement service at hp.com. Verify the Service Essentials Remo
te Support Pack client service is running, properly configured and that the HP S
IM server has access to the internet.
I have not been able to fix this issue.
2 REPLIES
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05-09-2008 06:27 AM
05-09-2008 06:27 AM
Re: Warranty Collection Frustration
I'm having the exact same problem. Also, when I try to install SIM on a new DL380 G5 Windows 2003 R2 SP2 64-bit server, the install of RSSM fails during the registration process. Reinstalling fails every time.
Anyone have any suggestions.
Anyone have any suggestions.
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05-12-2008 06:49 AM
05-12-2008 06:49 AM
Re: Warranty Collection Frustration
It is nice to see that I am not the only one. I even rolled back the Microsoft updates I did the month it started to fail, but that did not fix it either. Every other reporting piece works!
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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