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тАО07-31-2007 10:00 PM
тАО07-31-2007 10:00 PM
Where is the Remote Support Pack? /download
I have HP SIM 5.1 SP1, but in the option menu there is no "Remote Support Configuration". The problem seems that I
I have reviewed the hpsim installation and there is nothing there. I have tried with Smartstart 7.70 and also nothing.
Where can I really download this pack?
Thanks
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тАО08-01-2007 01:11 AM
тАО08-01-2007 01:11 AM
Re: Where is the Remote Support Pack? /download
First you need download ISEE client using remote support software manager(RSSM). Install the ISEE client. After that you will get the RSSM option under HP SIM menu.
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тАО08-01-2007 02:10 AM
тАО08-01-2007 02:10 AM
Re: Where is the Remote Support Pack? /download
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тАО08-02-2007 08:18 PM
тАО08-02-2007 08:18 PM
Re: Where is the Remote Support Pack? /download
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тАО08-03-2007 01:07 AM
тАО08-03-2007 01:07 AM
Re: Where is the Remote Support Pack? /download
Launch that answer the questions then when it downloads available packages you will find the necessary software for installing RSP
One note be patient the screens do not always change as you will expect they should until the software packages download.
two good web pages http://h18013.www1.hp.com/products/servers/management/hpsim/providers.html
http://h18013.www1.hp.com/products/servers/management/hpsim/infolibrary.html
And the RSP install guide
http://docs.hp.com/en/5991-7990/5991-7990.pdf
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тАО08-03-2007 01:23 AM
тАО08-03-2007 01:23 AM
Re: Where is the Remote Support Pack? /download
Thanks
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тАО08-03-2007 01:28 AM
тАО08-03-2007 01:28 AM
Re: Where is the Remote Support Pack? /download
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тАО08-03-2007 01:29 AM
тАО08-03-2007 01:29 AM
Re: Where is the Remote Support Pack? /download
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тАО08-03-2007 02:53 AM
тАО08-03-2007 02:53 AM
Re: Where is the Remote Support Pack? /download
Just give a try on this, go the HP SIM unziped folder and browse to the below path where you can find the ISEE agent. And Run the ISEE_CMS_SWMAGENT.exe from below path
X:\SIM51SP1-win\rsswm\. It should repair the corrupted files