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cannot install anything via VCA

patlamhk
Frequent Advisor

cannot install anything via VCA

The install button grey out and saying "Agent settings prohibit installing software"

Help pls.
14 REPLIES
Rich Purvis
Honored Contributor

Re: cannot install anything via VCA

You have Anonymous Access enabled on the System Management Homepage for the system that has the Version Control Repository Manager. If you turn off Anonymous Access for the System Management Homepage in its security settings then this issue should go away. The problem is that the VCA is connecting as Anonymous instead of using the configured credentials.

-Rich
Why does my tivo keep recording Nickelodeon?
patlamhk
Frequent Advisor

Re: cannot install anything via VCA

This option is already disabled from the SMH of VCRM. Only the VCA on the same machine working. Every VCA on other machine not working with the Install button.
Kevin Callaghan_2
Occasional Contributor

Re: cannot install anything via VCA

I have the same issue, would love to find a solution.

Kevin
Rich Purvis
Honored Contributor

Re: cannot install anything via VCA

Well - I have talked with numerous people about this issue:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=969408

Everyone that I have talked to had AA enabled and the problem was fixed when they disabled it. I would suggest you open a case with support and see if they can help you resolve it.

Good Luck,
-Rich
Why does my tivo keep recording Nickelodeon?
Kevin Callaghan_2
Occasional Contributor

Re: cannot install anything via VCA

Ahhhhh, I must need a vacation. On my Insight server the VCA wasnt even loaded. No wonder I couldnt find the setting. Loaded now and can update THAT server, now working on another.

Thanks!
Joel Rubenstein
Honored Contributor

Re: cannot install anything via VCA

The latest version of the VCRM 2.1.4.750 now includes a fix for the anonymous access configuration issue.

Version 2.1.4.750 (Contains Bug Fixes)
Enhancements
Updated the following:
Autodownload feature to support both active and passive FTP connections.
Log aging set to default value of 90 days.
Fixes
Updated the validation of the VCA credentials when VCRM has anonymous access enabled.
patlamhk
Frequent Advisor

Re: cannot install anything via VCA

Joel, can you please post the URL here ?
Joel Rubenstein
Honored Contributor

Re: cannot install anything via VCA

patlamhk
Frequent Advisor

Re: cannot install anything via VCA

the VCRM is updated. VCA of other box is still grey out.
Kevin Callaghan_2
Occasional Contributor

Re: cannot install anything via VCA

Mine now works as ist once did, thanks to everyone who answered.
patlamhk
Frequent Advisor

Re: cannot install anything via VCA

Rich,
How can I open a case with HP and get this sort out with them ?

Please advise.
Rich Purvis
Honored Contributor

Re: cannot install anything via VCA

Before you try that you may try restarting the VCA on one of the systems that is having the problem and then possibly clearing the cache for your browser. I would try that to see if the behavior changes at all, if you have the latest VCRM installed it is difficult to say why you would still see this issue.

-Rich
Why does my tivo keep recording Nickelodeon?
patlamhk
Frequent Advisor

Re: cannot install anything via VCA

tried restarting the VCA and clearing the cache of IE. still not working.
Rich Purvis
Honored Contributor

Re: cannot install anything via VCA

If you wish to contact support here is a link that has links for different parts of the world and the different phone numbers:

http://welcome.hp.com/country/us/en/wwcontact_us.html


Good Luck,

-Rich
Why does my tivo keep recording Nickelodeon?