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Server Management - Systems Insight Manager
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cant install hpsim after uninstalling it

Jessenjonas
Occasional Visitor

cant install hpsim after uninstalling it

hey i cant install my HPSIM after i uninstalled it for the reasen of changing domain. now when i install it again i get this in my og file: HPSIM.log

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[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CheckForInstalledIM7()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>Initialize()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>URIDecode(sURI[D:\HPSIM\WIN])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\hpsim] nType[2] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsim\win\hpsim\hpsim.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\..\..\hpsimicf] nType[2] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\hpsimad.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not installable
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\openSSH.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\rsswm.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sqlexpr.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sysmgmt.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\vcrep.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\wmimap.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\hpsim] nType[1] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsim\win\hpsim\hpsim.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\..\..\hpsimicf] nType[1] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\hpsimad.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\openSSH.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\rsswm.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sqlexpr.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sysmgmt.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\vcrep.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not installable
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\wmimap.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not installable
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\..\..\hpsimicf] nType[16] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\hpsimad.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\openSSH.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\rsswm.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sqlexpr.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sysmgmt.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\vcrep.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\wmimap.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/content\startup.htm
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>buildDocumentationSelect()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>AvailComponents()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>btnNext_onclick()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>CheckPrereqs()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/content\syscheck.htm
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>buildDocumentationSelect()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>buildJVMFileList()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>inspectSystem()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>installPreInstallComponents()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>checkForPreviousHPSIM()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>IsValidOracleServer()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>IsValidSQLServer()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/content\account-credentials.htm
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>buildDocumentationSelect()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>isDefaultInstanceName(instName[HPSIM])
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateInstanceSelectionType()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>getSQLInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateDBInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>btnSQL_onclick()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateInstanceSelectionType()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>getSQLInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateDBInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>existingInstanceNameClick()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateInstanceSelectionType()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>getSQLInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateDBInstances()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>btnNext_onclick()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>saveDBType()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>validDBInformation()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>isDefaultInstanceName(instName[MSSQLSERVER])
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>IsMSDEInstance(sInstanceName[MSSQLSERVER])
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>CheckDBServer(fnComplete[function])
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>IsWinXP()
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>isDefaultInstanceName(instName[MSSQLSERVER])
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>CheckDBHost: cmd /c cd C:\InstallTemp & set JAVA_HOME=.\jre & set PATH=.\ & .\jre\bin\java -cp ".;.\jtds-1.2.jar" sql/SQLServer -h "SRV1" -pn "1433" -db "master" -u "%65%100%109%105%110%105%115%116%114%97%116%111%114" -dm "JJ" -debug
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>CheckDBServerComplete()
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>Return code : 32768
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>CheckDBServerCompleted(dwRet[32768])
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>window_onunload()
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/installshell.htm
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/banner.htm
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>sysErr:Exception:-2146827831 Unknown runtime error
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>window_onunload()
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/installshell.htm
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/banner.htm
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>sysErr:Exception:-2146827831 Unknown runtime error

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if this is not helping much i can tell when im trying to install the HPSIM, it says after i sat the administrator and domain in it says, this page cant be displayed: res://D:\HPSIM\WIN\SETUP.EXE/ look at first screenshot

then i press ctrl + f5 to reload the site and then it is completly white and in the top it writes: res://D:\HPSIM\WIN\SETUP.EXE/installshell.htm look at second screenshot

any ideas?

 

3 REPLIES
Andrew_Haak
Honored Contributor

Re: cant install hpsim after uninstalling it

So you uninstalled by removing the Insight Manager software from add remove software them rebooted and tried to install again ?
Kind regards,

Andrew
Jessenjonas
Occasional Visitor

Re: cant install hpsim after uninstalling it

i was in controlpanel nad removed it from remove software in control panel and then i rebooted and tried again.

pwcnzit
Occasional Contributor

Re: cant install hpsim after uninstalling it

I just had a similar problem with 7.6 after it killed an upgrade from 7.5. Support told me to rebuild to OS....not really an option. what I found in the hpsim.icf file is a line that states

//this condition added for QA to upgrade of same version and will remove once QA is done.
   value = window.external.system.readRegKey6432("HKLM\\Software\\Hewlett-Packard\\Systems Insight Manager\\Settings\\DbgAllowOverwrite"); 
   if( value == "1")

So create the reg path and set the DbgAllowOverwrite as a DWORD and the reinstall may now work for you. I have other issues with 7.6 but this will hopefully allow you to reinstall