hp insight manager install on server 2008 gives error message

[stkey]

I'm attempting to install ICE 3.10 on my ML350 g6 that is running Server 2008 64 bit R2 Standard. I get an error message from the install that says - "HP Insight Software Installer requires Windows Server 2003 SP2 or Windws 2008 (Standard or Enterprise Editions)". Any ideas what the problem might be? Possibly because I'm running 64-bit?

[David Claypool]

Correct. Insight Control 6.0, available in January, add x64 support.

[stkey]

thanks for the response.

[CLEB]

I've just had an Insight Software DVD delivered and I get the same message when trying to install on Windows 2008 R2.

Surely this is a new version that I was sent.

[Lars Bornich]

yeah, had the same problem. SIM supports 2008 R2, however the Remote Support Client components do not, and therefore the install will fail with very little descriptive messages.

Install on 2008 x64 SP1 instead, and ICE will happily install without any errors.

[CLEB]

I've been sent Insight Control 3.10!

Oh well looks like I'll have to download it.

[Lars Bornich]

Insight Control 6.0 won't resolve your issues, as the RSCC doesn't support installation on 2008 R2 (I assume it's a OS version check, as there should be no difference from 2008 x64 to 2008 R2)

[HarveyJB]

Does anyone know when HP will provide an R2 supportable RSCC package?

[HarveyJB]

BTW, it is an OS check. If you run the RSCC msi on it's own, it will pop up an error stating RSCC supports OS versions 500, 501, 502, & 600. R2 is version 601.