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hpsmhd.exe running at 50% CPU

SysAdminGuy
Advisor

hpsmhd.exe running at 50% CPU

I have just noticed the hpsmhd.exe (System Management Homepage) running at 50% CPU usage on a server and a colleague mentioned he had seen it before once as well. The Homepage is still available and the issue is resolved by restarting the HP System Management Homepage service but was wondering if there is a fix for this as it's not ideal. Running HP System Management Homepage v2.1.5.146.
Thanks
Ben
8 REPLIES
Juergen.Kopp
Advisor

Re: hpsmhd.exe running at 50% CPU

Hi all,
I noticed the same problem on my server.
I got an HighCPUUsage Alert by OpManager, because HPSMHD.EXE process was running at 50% CPU. After 20 minutes this was gone by itself.

@Ben: Was you able to fix this problem?

It is a bug or feature (may be SMH try to collect some data)?

My Server: Win2k3 Server R2 SP1
PSP 7.60A, HP System Management Homepage v2.1.6.156
T. van der Meer
Occasional Visitor

Re: hpsmhd.exe running at 50% CPU

Same problem here. On only one of my Citrix servers. Bith have same hardware, software and same load. Only one shows this process at 45-50 % all day. Noticably slower for users.
Anyone came up with cause and solution yet?
Dale Franklin
Occasional Visitor

Re: hpsmhd.exe running at 50% CPU

I appear to be seeing this issue as well. Seems to occur after the Management stuff has seen some use.

Would like to know also if there is a fix.
BobWight
Occasional Visitor

Re: hpsmhd.exe running at 50% CPU

I am having the same problem. Does anyone have a fix? Having a client restart the service or restart a server is a solution.
sevin9
Occasional Visitor

Re: hpsmhd.exe running at 50% CPU

hope HP can give any solution to this.
Rich Purvis
Honored Contributor

Re: hpsmhd.exe running at 50% CPU

If you would like an official HP response, I would suggest that you log a case with support so that they may gather data on your environment and try to understand how this situation occurs.

-Rich
Why does my tivo keep recording Nickelodeon?
bryanVF
Advisor

Re: hpsmhd.exe running at 50% CPU

version 2.1.12.201 already has that issue fix.
Or install PSP version 9.1.

That was a problem with a MS patch and previews versions.
AstonLow
Occasional Visitor

Re: hpsmhd.exe running at 50% CPU

-->That was a problem with a MS patch and previews versions.

 

Hi Bryan, can you share which MS patch are causing this problem?

 

Apparently I could not find any recommended fix from HP other then the recomendation to install the latest version of HP System Management Homepage.

 

I also cannot find any article or knowledge sharing from Microsoft on this related issue as well.

 

Please advice.