Server Management - Systems Insight Manager
1748245 Members
3719 Online
108760 Solutions
New Discussion юеВ

http status 500- No longer working (after MS updates)

 
Copis_1
Advisor

http status 500- No longer working (after MS updates)

This is the error we get after we logon. Nothing else is available but DB seems to be OK because we can still see the number of warnings, info etc.


HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.access$1100(PageContextImpl.java:64)
org.apache.jasper.runtime.PageContextImpl$12.run(PageContextImpl.java:745)
java.security.AccessController.doPrivileged(Native Method)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:743)
org.apache.jsp.mxportal.home.intro_jsp._jspService(intro_jsp.java:272)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor226.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor227.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


root cause

java.lang.AssertionError
com.hp.mx.core.authorizationmanager.MxNodeToToolBoxSetTableForUser.add(MxNodeToToolBoxSetTableForUser.java:107)
com.hp.mx.core.authorizationmanager.MxAuthInfoQueryEngine.updateHashtables(MxAuthInfoQueryEngine.java:538)
com.hp.mx.core.authorizationmanager.MxAuthInfoQueryEngine.listNodeNames(MxAuthInfoQueryEngine.java:132)
com.hp.mx.core.authorizationmanager.MxAuthorizationManager.listNodeNamesForUser(MxAuthorizationManager.java:1015)
com.hp.mx.core.controllers.MxAuthController.getNodeNamesForUser(MxAuthController.java:2302)
com.hp.mx.core.controllers.MxToolController.getToolsForNonPrivilegedUser(MxToolController.java:3594)
com.hp.mx.core.controllers.MxToolController.getAuthorizedToolsForUser(MxToolController.java:2851)
com.hp.mx.core.controllers.MxToolController.getToolsForSessionUser(MxToolController.java:1643)
com.hp.mx.core.client.MxToolClientLocalImpl.getToolsForSessionUser(MxToolClientLocalImpl.java:372)
com.hp.mx.portal.settings.HomePageBean.isUserAuthorizedForTool(HomePageBean.java:543)
org.apache.jsp.mxportal.home.intro_jsp._jspService(intro_jsp.java:186)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
sun.reflect.GeneratedMethodAccessor226.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
java.security.AccessController.doPrivileged(Native Method)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
sun.reflect.GeneratedMethodAccessor227.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
java.security.AccessController.doPrivileged(Native Method)
javax.security.auth.Subject.doAsPrivileged(Unknown Source)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)


note The full stack trace of the root cause is available in the Apache Tomcat/5.0.30 logs.


--------------------------------------------------------------------------------

Apache Tomcat/5.0.30
7 REPLIES 7
Ed Welch_1
Occasional Advisor

Re: http status 500- No longer working (after MS updates)

We have the same problem. Uninstalling the hotfixes did not restore functionality.
Stan Foster
New Member

Re: http status 500- No longer working (after MS updates)

I am having the exact same problem. Started after my monthly reboot.

Has anyone found a solution to this yet?
Ed Welch_1
Occasional Advisor

Re: http status 500- No longer working (after MS updates)

I have a second test-only installation of SIM on a VM, which had not yet been patched. I attached our SIM SQL database to it and got the same error. So whatever happened - the problem involved some invalid parameter inserted into the database that was being passed to Tomcat/Apache. I restored a SQL backup from a couple of days before, and everything worked again. I have been unable to determine what caused the problem - it unfortunate that the web server can be so easily disabled.
sandeep_raman
Honored Contributor

Re: http status 500- No longer working (after MS updates)

Hello Copis,

Let me know if the error is still there, i think i have a option and you may want to try.

SRH
RuelAlojado
Frequent Advisor

Re: http status 500- No longer working (after MS updates)

Try run this command "mxconfigrepo -f" from lbin directory of your Systems Insight Manager. Then start your HPSIM Service and try to logon again.

ramesh_naik_
Esteemed Contributor

Re: http status 500- No longer working (after MS updates)

Hello Copis,

Seems like this specific issue is related to Java produced by Jasper, the JSP Compiler

Could you check whether Java application is installed on the server?

If not can we try to install and check?

Regards,
rmn
Copis_1
Advisor

Re: http status 500- No longer working (after MS updates)

re-installed several months ago