iLO has detected a controller interface error

[Renjiv]

Hi All,

See below post might help:

http://h30499.www3.hp.com/t5/HP-BladeSystem/Remote-Insight-Integrated-Lights-Out-interface-error/m-p/5438147

Regards

Renji

[haven564]

That does not help at all. That simply tells us it is an issue and to ignore it. We need this fixed by HP

[Snak3eye5]

I agree even with that patch i'm still getting that error and its annoying. I have to keep cycling snmp service for it to go away. And then it returns in a few days.

[Snak3eye5]

Got the error again today on one of our blades. I'm also wondering if setting hpsim has anything at all to do with this. We set up hpsim and shortly after we've been seeing these errors on our g7 blades  ?? I'm not sure but its really annoying when the error keeps popping up.

[Mahmoud Ibrahim]

Hi all,
You have some options:

1- Simply ignore it.
2- Reduce the severity from SNMP Trap Settings.
3- Disable HPSIM from handling this trap through
Options >> Events >> SNMP Trap Settings
Select cpqsm2.mib trap name: cpqSm2InterfaceError
Select "No" in the Enable Trap Handling

4- Create Automatic Event Handling task to clear this event when it is received.

5- If you have valid support create a support case, and you may request firmware upgrade or driver update for your case.

[haven564]

New drivers and firmware released today for ILO3

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4154847&prodTypeId=18964&prodSeriesId=4154735&swLang=8&taskId=135&swEnvOID=4064

[mirkashiffaraz]

Thanks Renji for your article :) 

[netmen2000]

RESOLUTION

To correct this issue, ensure that the Windows Server operating system has the latest version of the CPQSMIF.DLL file by updating the HP ProLiant iLO 3/4 Channel Interface Driver for Windows to version 3.9.0.0 (or later).

http://sawpro.atlanta.hp.com/km/saw/view.do?docId=emr_na-c03984305

[Server-Support]

This is the correct URL / link for me to get the latest update:

HP ProLiant iLO 3/4 Channel Interface Driver for Windows X64

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_6aae0f1005a34654859da67e4a