system memory board information unavailable

[Ralph Wu]

On my ProLiant DL380 G2, I'm unable to see any information regarding the memory system board. Everything shows up as "N/A". Do I need to install new MIBS or something? I installed the PSP7.7 on it already, but that didn't seem to fix the problem.

Any help would be appreciated.

[Daniel Leblanc]

Did you try rebooting...Reinstalling HP Agent..all the MIB's needed are in the agent for HP product.

[Ralph Wu]

I tried rebooting and I didn't notice any change. So I uninstalled the agent, rebooted, reinstalled the agent, and rebooted which came back with the same result.

[Daniel Leblanc]

What version of HP Agent do you have?

[Daniel Leblanc]

Do you have all of this up to date:
HP Insight Management Agents for Windows 2000/Server 2003 7.7.0.0
Compaq Smart Array Controllers SCSI Miniport Driver 5.14.0.0
Hewlett-Packard Survey Service 2.56.8.0
HP Version Control Agent 2.1.6.760
HP ProLiant iLO Advanced System Management Controller and Enhanced Management Controller Driver 5.41.0.0
HP iLO Management Channel Interface Driver 1.9.2195.0
Compaq Integrated Management Log Viewer Utility 5.10.0.0
ATI2MPAD Miniport Driver 5.10.2600.6024
HP Insight Diagnostics Online Edition for Windows 7.6.0.1984
HP System Management Home Page for Windows 2.1.6.156
HP Lights-Out online configuration Utility for Windows 1.5.1.0
HP Proliant Remote Monitor Service for Windows 5.10.0.0
HP Integrated Tape Application and Utilities for Windows 1.0.2.0
Smart Array 5x and 6x Controllers SCSI Miniport Driver 5.72.0.32
LSI CSB6 IDE Driver 4.1.730.2003
HP Array Configuration Utility 7.62.1.0
HP ProLiant Smart Array Device Manager Extension 6.0.0.32
HP Array Diagnostics Utility 7.70.12.0
HP Array Configuration Utility (CLI) 7.61.2.0

[Ralph Wu]

I've updated everything that I could from the PSP 7.70A that I downloaded. Could it not show up due to firmware being old?

[Rob Buxton]

What is the browser you're using? You may want to see if the behaviour is consistent over different browsers.

I've seen this before but it went away. I've not yet got 7.70 on any older Servers so I can't test to see the status here.

[Ralph Wu]

I'm using IE6, but I don't have any other browsers to test. The way I initially discovered the issue was when I began using a SNMP GET request for OID .1.3.6.1.4.1.232.6.2.14.4. It didn't return "ok" or "degraded" so I checked the system management homepage and saw that it didn't have any information listed.

Do you have any DL380 G2 servers that show memory board status? If so, what version of the psp are you running?

[Rob Buxton]

Yep, we're running PSP 7.60.
When I go to the SMH and then the System-> Memory Subsystem it gives me a list of the DIMMS installed.

What I have found is that the System Config->System Board page just produces a blank page.

[Ralph Wu]

Not sure why this fixed the issue, but I cleared the Integrated Management Log and now the information is showing up correctly. The SNMP get also is returning the correct value now as well. Thanks for all of your help.