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02-13-2012 07:09 PM
02-13-2012 07:09 PM
5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
All the batteries were replaced a few months ago (including the 2x ERMs), checked the logs just recently and noticed the capacity drop from 98% to 38% in 5 seconds, during a mains outage.
Running power manager 4.3 build 2
Goes from 74 min runtime to 27 min runtime in 5 seconds ?
What is going on here?
Does something need to be calibrated?
The power manager software is pretty short on featues compared with APC (will purchasing these in future, rather than HP)
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03-05-2012 03:58 PM
03-05-2012 03:58 PM
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
Doesn't anyone monitor these forums ?
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03-06-2012 07:25 AM
03-06-2012 07:25 AM
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
Hello,
do you have latest firmware? Did it happen imidiatelly after instalation of modules? or after some time of use?
Jan
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03-06-2012 02:02 PM
03-06-2012 02:02 PM
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
Hi There!
Yes, the latest firmware 2.08 is installed.
Using Power manager 4.3 build 2.
The batteries were replaced a few months ago, but there hasn't been a power outage long enough (over 5 seconds) to see the drop in run time until recently. (We are blessed with good power !!)
Prior to replacing the battieries, the run time drop was much more significant - 71 minutes down to 19 in only a few seconds.
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03-09-2012 01:31 AM
03-09-2012 01:31 AM
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
if UPS does not provide the expected backup time - please Be sure that the battery circuit breakers are in the On position.
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03-09-2012 02:25 PM
03-09-2012 02:25 PM
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
I had something similar before. In our case the UPS did not understand there are new batteries. There was need of kind of hardware reset. Unfortunatelly I do not remember exact procedure.
Have you read manual at http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00065453/c00065453.pdf ?
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03-09-2012 02:56 PM - last edited on 03-11-2012 10:32 PM by RASHMI
03-09-2012 02:56 PM - last edited on 03-11-2012 10:32 PM by RASHMI
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
For Switching on the UPS battery circuit breaker you can refer to page no 19 of the user guide. (http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00065453/c00065453.pdf )
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03-12-2012 09:28 PM
03-12-2012 09:28 PM
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
Just checked the circuit breakers on the UPS and ERMS, they are all in the on position......
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03-22-2012 05:11 PM
03-22-2012 05:11 PM
Re: 5500 XR UPS - battery capacity drops from 98% to 38% in 5 seconds
Battery capacity now showing 0% with 0 minutes runtime.
Any ideas?