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Attention: Immediate action required to maintain HPE Remote Support connectivity

 
Vajith V
Moderator

Attention: Immediate action required to maintain HPE Remote Support connectivity

Attention HPE Remote Support Users – Insight RS, OneView Remote Support, iLO Direct Connect, OA Direct Connect

Starting September 28, 2018, the HPE Remote Support solution must move to new security certificates issued by DigiCert. These certificates are required to ensure your secure communication with HPE Remote Support Data Centers.   

New certificates are available through recent software and firmware updates.

If you are running any of the following HPE Remote Support client versions, you may require an urgent upgrade as early as September 28, 2018. Review the Remote Support Certificate Update Guide for additional information on how to upgrade to supported versions and maintain your HPE remote support connectivity.

HPE Insight Remote Support

  • Insight RS versions prior to 7.9 require action

HPE OneView Remote Support

  • OneView Remote Support versions prior to 4.00.09 require action

HPE iLO Direct Connect

  • iLO 5 versions prior to version 1.30 require action
  • iLO 4 versions prior to 2.60 require action

HPE Onboard Administrator Direct Connect

  • OA versions prior to 4.8.0 require action

Review the Remote Support Certificate Update Guide for instructions on updating to version that include these certificates. Act today to ensure you maintain your HPE remote support connectivity.

- Vajith V

I am HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo

5 REPLIES 5
MAS_Helpdesk
Occasional Visitor

Re: Attention: Immediate action required to maintain HPE Remote Support connectivity

Hello Sir,

Could you kindly provide an alternative link for the guide mentioned above?
All the ones provided open a page on a feedback form and there is no such guide to be consulted.
Please advise.

Kind Regards,

Alessio

 

 

Vajith V
Moderator

Re: Attention: Immediate action required to maintain HPE Remote Support connectivity

Hello MSA Helpdesk,

Thanks for your valuable feedback. We have investigated the link issue that you pointed here; but both links are working as expected for us and it's redirecting to the correct page : https://support.hpe.com/hpsc/doc/public/display?docId=a00055924en_us

Could you please retry and let us know.

Best Regards,
Vajith

 

I am HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo

Dennis Handly
Acclaimed Contributor

Re: Displaying PDFs on support site

I still see the feedback form, using firefox (56.0.2) : (I can see it with chrome.)

Provide feedback Please rate the information on this page to help us improve our content. Thank you!

  1. Was the information on this page helpful?
  2. Very helpful
  3. Somewhat helpful
  4. Not helpful

Another post with same problem:

https://community.hpe.com/t5/3PAR-StoreServ-Storage/Getting-error-when-using-CIM-query-to-get-3PAR-storage-volumn/m-p/7018451#M4537

Edit: Add version and pic:

Provide feedback.JPGFeedback page

Vajith V
Moderator

Re: Attention: Immediate action required to maintain HPE Remote Support connectivity

Thanks  @Dennis Handly !  I have created a support case for this issue.

Could you please confirm your FF version? and also it would be nice if you can share a screen pic of the page?

Thanks,
Vajith

I am HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo

Vajith V
Moderator

Re: Attention: Immediate action required to maintain HPE Remote Support connectivity

Hello @Dennis Handly and @MAS_Helpdesk ,

Thank you for taking the time to provide us feedback on HPE tools and resources.  Here is a workaround for this FireFox browser issue:

  • In Firefox, change the browser preferences for PDF files to “Preview in Firefox”.  Go to  (1) "Options > General > Applications", (2) Scroll to Portable Document Format (PDF) row and (3) choose the action “Preview in Firefox".

FF.png

 

 

 

 

 

Thanks,
Vajith

I am HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo