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HP Console Switch J1474A question

 
Vincent Boer
Occasional Advisor

HP Console Switch J1474A question

My company has a console switch, a J1474A, now it have been in use for the last years without any trouble.
But now comes the day we added a new server.
The IT manager that was in charge back then is no longer working for us. Ans now we do not know the admin account password.
Now I assume there must be a way to reset the passwords in this device.
I can not find it on the website. Can anyone help me out to explain how to do this?
3 REPLIES 3
malvin drakley
Esteemed Contributor

Re: HP Console Switch J1474A question

Hi i found the service guide for this device

http://h30140.www3.hp.com/object/j1473a_j1474a.html

hopefully you shoulf find how to reset the password in there
malvin
Not me Chief, I'm Radar
malvin drakley
Esteemed Contributor

Re: HP Console Switch J1474A question

Hi I'm not certain that you can get to that link so here is another for the device which will point you to a firmware upgrade. That may well take out the password

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpn14461&prodTypeId=12454&prodSeriesId=82834

malvin
Not me Chief, I'm Radar
Vincent Boer
Occasional Advisor

Re: HP Console Switch J1474A question

Thanks for the info, but the documentation states I have to call te service desk (wich I did but since its no longer in a contract or garanty they cant help unless i pay big)
and to upgrade the firmware I have to be in a certain mode ro recieve it that you can only do by entering the admin mode :(
I am in a lock down