HP Mgmt Card for XR UPS problems

[CraigT_1]

After a bit of advice please.

I have purchased a HP Mgmt card for a RX5500XR. I have popped the card into the UPS and followed the instructions of how to setup the configuration. However the intructions state that I should see a prompt "Press any key in 5 seconds". I don't see this all I get is a load of ascii characters appearing.

At first I thought my COM baud rate was wrong etc, but I've doubled checked the settings of 115200/8/None/1/None is the same as in my terminal emulation program and it is the same. I have pressed the reset button a few times, but still just get rubbish returned to the emulation program.

I didnt think I would have to do this as I was hoping the card got an IP address from my DHCP server, but it doesnt.

Any ideas? Im guessing it is not in Serial Mode or something. Please help.

[Brian Vo]

Few things to check:
-Use HP provided green serial-to-RJ45 adapter?
-Connect to the correct Configuration port? (lower-left corner RJ45 jack)
-Reseat the HP Management Module (it can be hotplugged)
-Try on different server
-Hyperterminal setting is Emulation= "Auto Detect" and Terminal= "ANSI"
-It could be a bad card?

You would see the same screen as in the attachment.

Brian