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03-19-2007 06:39 AM
03-19-2007 06:39 AM
HP Power Manager will not communicate with UPS
I have a DL380G5 server and a R3000XR UPS. They are connected via the serial cable supplied with the UPS. The UPS has no optional components installed.
I installed Power Manager and it detected the UPS. I was able to install remote agents on two other servers and establish communication.
Everything was fine until I installed Symantec anti-virus and rebooted the server. When the server came back up, communication between the UPS and Power Manager was lost. I have not been able to re-establish it. Power Manager will not even detect the UPS.
I removed and reinstalled Power Manager several times. Version 4.1 is currently installed. I disabled serial communication on the ILO. I attached the UPS to my laptop and installed Power Manager. It worked fine. I installed ERM on the server and it will not communicate with the UPS. I even tried stopping services such as all of the anti-virus services and the HP management services. Nothing has worked.
Please help!
I installed Power Manager and it detected the UPS. I was able to install remote agents on two other servers and establish communication.
Everything was fine until I installed Symantec anti-virus and rebooted the server. When the server came back up, communication between the UPS and Power Manager was lost. I have not been able to re-establish it. Power Manager will not even detect the UPS.
I removed and reinstalled Power Manager several times. Version 4.1 is currently installed. I disabled serial communication on the ILO. I attached the UPS to my laptop and installed Power Manager. It worked fine. I installed ERM on the server and it will not communicate with the UPS. I even tried stopping services such as all of the anti-virus services and the HP management services. Nothing has worked.
Please help!
- Tags:
- UPS
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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