HP R3000 UPS HPMM Serial Port Connection ?

[Bas000m]

I have two HP R3000 UPS each with a management module. I can't get connected to any of them using hyper terminal. I have followed the directions and double checked everything numerous times, but it just doesn't work.

Please advise

Basem

 P.S.This thread has been moved from Community Feedback & Suggestions to Servers > general- HP Forums Moderator

[Johan Guldmyr]

FW update? http://h18004.www1.hp.com/products/servers/proliantstorage/power-protection/software/hard-firmware.html

How are you connecting to the UPS?

The "HP UPS Management Module User Guide" page 10-15 shows 7 different methods.

Or are you on the step where you're connecting to the configuration pass-thru?

[Bas000m]

Thanks for your reply , i am trying to get connection through serial port but with no luck and i did not get any thing on my console. i rest the module when i connecting to pass thru also nothing appears on my console. may it need special type of connection ? i am confused coz i follow HP doc regarding serial port connection and reseting the module .