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HP R5500XR UPS Console Access

 
none123
Occasional Contributor

HP R5500XR UPS Console Access

I have an HP R5500XR UPS that will not power on the devices I have plugged into the back of it. I would like to access the configuration of the device and am having difficulty connecting to it.

I have the supplied serial cable attached to the back of the UPS and when I hyperterminal into it there is nothing, blank screen. I have the settings at 9600, 8 bits, no parity, 1 stop bit, and no flow control.

Please help!