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HP Systems Info

 
vaman
Frequent Advisor

HP Systems Info

What is the significance of system Handle in HP servers
vaman kulkarni
6 REPLIES 6
Geoff Wild
Honored Contributor

Re: HP Systems Info

That's what is tied to your support contract with HP.

Rgds...Geoff
Proverbs 3:5,6 Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make all your paths straight.
Sundar_7
Honored Contributor

Re: HP Systems Info

Are you talking about the hostname or the system handle that you will have to refer while logging a case with HP Response center ?
Learn What to do ,How to do and more importantly When to do ?
HGN
Honored Contributor

Re: HP Systems Info

Hi

System handle is with which can can open a case based with HP on issues. HP needs this for them to provide support or a serial number might help also.

Rgds

Gopi
Jeff_Traigle
Honored Contributor

Re: HP Systems Info

It's basically your support contract identifier. As for how significant it is for logging calls for support... not very. I've always used the system serial number to open support calls. The first time I tried logging a call many years ago, the system handle on the contract wasn't entered in HP's database exactly the same (I think the /s were -s or some nonsense like that) so it was pretty much useless. Ever since then, I've only used the system serial number.
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Jeff Traigle
Robert-Jan Goossens
Honored Contributor

Re: HP Systems Info

Hi Vaman,

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Upon registration of an HP Partner Care Extended support contract, a "system handle/service agreement ID" is issued to the purchaser. The system handle/service agreement ID is the authorizing key to allow submittal of incidents. HP Partner Care Extended support will recognize possession of the system handle/service agreement ID as authorization by the owner and so will respond to incidents submitted using that identifier and will reduce the available incident count appropriately.

The system handle/service agreement ID will need to be added to the HP common logon for each user that is obtained through the HP Passport link on the partner care website. If a new system handle/service agreement ID is obtained or the system handle/service agreement ID name is changed, a modification will need to be made via HP Passport, edit profile web page.
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Regards,
Robert-Jan
Bharat Katkar
Honored Contributor

Re: HP Systems Info

HI Vaman,
nice to see you again.

Well to talk briefly and in general, System Handle is the Name given by the HP Engineer to your system (New one) after successfull installation and which goes into HP's Database alongwith all System details.
That makes HP to track your Systems warranty period and provide you free support whenever you raise a call.

Call logging is done only with the System Handle and that makes HP aware of the System.

For.e.g Tilvesaheb yetat machine install karatat, tyala ek handle detat (mostly it is system name), installation report banawtat aani tyachyawar system handle taktat aani to HP la pathavtat...nanter tu problem aala ke installation report warcha system handle hp la sangto aani tilve saheb parat alto gheun dhavat yetat. :)
Ase aahe te..gammat re.
Regards,
You need to know a lot to actually know how little you know