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06-03-2016 07:37 AM
06-03-2016 07:37 AM
HP not responding to case on HP Support Center
I opened case # 5309242745 on 6/1 and have not received the normal email acknowledgement nor phone call since that time. I have updated the case twice, still no response from HP. Are cases in the Support Center no longer being worked? Has a new method or reporting trouble been introduced? Anyone having a similar experience?
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06-03-2016 12:37 PM
06-03-2016 12:37 PM
Re: HP not responding to case on HP Support Center
I'd suggest calling or chatting with an agent and make sure the case is moving through the queue