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HP not responding to case on HP Support Center

 
sdrake48
Regular Advisor

‎06-03-2016 07:37 AM

‎06-03-2016 07:37 AM

HP not responding to case on HP Support Center

I opened case # 5309242745 on 6/1 and have not received the normal email acknowledgement nor phone call since that time.  I have updated the case twice, still no response from HP.  Are cases in the Support Center no longer being worked?  Has a new method or reporting trouble been introduced?  Anyone having a similar experience? 

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Jimmy Vance
HPE Pro

‎06-03-2016 12:37 PM

‎06-03-2016 12:37 PM

Re: HP not responding to case on HP Support Center

I'd suggest calling or chatting with an agent and make sure the case is moving through the queue

No support by private messages. Please ask the forum! 
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