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HPE DL380 GEN8 SERVER NOT RESPONDING. MOTHERBOARD SHOWING CR18 LED RED AMPER. EXPERT ADVISE AWAITING

 
Onyx8416
Visitor

HPE DL380 GEN8 SERVER NOT RESPONDING. MOTHERBOARD SHOWING CR18 LED RED AMPER. EXPERT ADVISE AWAITING

HP ACTIVE DIRECTORT SERVER REGULARLY GETTING UNRESPONSIVE. 

FORCE SHUTDOWN ONLY POSSIBLE.

TRIED MEMORY REPLACEMENT SAS DRIVE REPLACEMENT.

UNABLE TO IDENTIFY THE ROUTE CAUSE.

CR-18 LED ORGANGE BLINKING RED IN STABLE CONDITION AND SOLID RED DURING SYSTEM UNRESPONSIV.

 

EXPERTS SUGGETION AWAITING.

 

5 REPLIES 5
Harsh_b
HPE Pro

Re: HPE DL380 GEN8 SERVER NOT RESPONDING. MOTHERBOARD SHOWING CR18 LED RED AMPER. EXPERT ADVISE AWAI

Hello  Onyx8416, 

Do you see any alert in IML logs ? or tried with minimum components to boot ?

was there any changes made to setup ? in case minimum hardware also produces same issue then please log a support case with HPE, May need to troubleshoot further or need a spare replacement..

 

Regards

 

 

I am an HPE employee
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Harsh_b
HPE Pro

Re: HPE DL380 GEN8 SERVER NOT RESPONDING. MOTHERBOARD SHOWING CR18 LED RED AMPER. EXPERT ADVISE AWAI

Hello Onyx8416, 

Please let us know server health status. 

 

Regards

I am an HPE employee
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Onyx8416
Visitor

Re: HPE DL380 GEN8 SERVER NOT RESPONDING. MOTHERBOARD SHOWING CR18 LED RED AMPER. EXPERT ADVISE AWAI

Hi,

Still facing the same issues.

Every in between 6-7 PM the server falls into the reported unresponsive mode.

As suggested tested and observed using minimun hardware. Still facing the same issue.

Below is the HP IMO log.

 

HP Imo log.gif

Harsh_b
HPE Pro

Re: HPE DL380 GEN8 SERVER NOT RESPONDING. MOTHERBOARD SHOWING CR18 LED RED AMPER. EXPERT ADVISE AWAI

Hello  Onyx8416, 

Thanks for sharing the IML screenshot, it is showing 2 errors 1) Storage battery 2) memory issues.

Please check the memory configuration and ensure same is installed in proper sequence. May refer to memory configuration tool from https://memoryconfigurator.hpe.com/MemoryTool/Home/SelectServer 

Regarding storage battery issue, please gather  and share an adu report or AHS report from server to check the same,

Regards

I am an HPE employee
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Harsh_b
HPE Pro

Re: HPE DL380 GEN8 SERVER NOT RESPONDING. MOTHERBOARD SHOWING CR18 LED RED AMPER. EXPERT ADVISE AWAI

Hello  Onyx8416, 

Please let us know if earlier given suggestions helped to fix the issue ?

 

Regards

 

I am an HPE employee
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