HPE Proliant DL20 Gen10 - Terrible Fan Noise

[JeroLefe]

Hello,

The fans are running excessively strong on the HP Proliant DL20 GEN10 Server that I am deploying.

I updated all firmware and BIOS to the latest version available via the latest SPP (April 2021) and also online via the internet with Intelligent Provisionning.

By removing the original SSD hard drives (hpe logo - supplied by hpe) and inserting conventional (mechanical) hard drives, the problem of excessively spinning fans disappears.

As soon as I reinsert the hpe SSD hard drives, the problem reoccurs.

Has anyone encountered this problem before? Does a solution exist?

[Suman_1978]

Hi,

Can you check the SSD model number and see if it requires any firmware update?

Here is an article which might help (not specific to your server model & SSD).
https://support.hpe.com/hpesc/public/docDisplay?docId=a00060996en_us

Thank You!
https://support.hpe.com/hpesc/public/home

[Anu_K]

Hello,

Here are few troubleshooting steps you could try for Gen10 servers regarding this issue:

https://support.hpe.com/hpesc/public/docDisplay?docId=a00029456en_us&docLocale=en_US#N10458

[JeroLefe]

Hi,

Thanks for your answer.

Below the model harddisk:

HPE Model SM883 2.5" 480GB SSD (SATA 6.0Gbps)
HPE P/N P02761-002
Firmware HPG3

Note there is no error in ILO System Information, all peripherals are correctly identified, no error or warning are reported.

[Suman_1978]

Hi,

The part number P02761-002 should have a model number as MK000480GWSSC.

For this model, there is an advisory to update the firmware to HPG2 because it had some temperature issues, but you are already on HPG3.

It could be the ambient temperature.  Have a look at this document and refer to page 7 & 8.
https://support.hpe.com/hpesc/public/docDisplay?docId=a00026969en_us

Thank You!
https://support.hpe.com/hpesc/public/home

[JeroLefe]

Thansk for your answer.

The temperature ambient is correct, 20°c.

Note that if I replace SSD Hard disks by non SSD Hard disks, the issue disappear

[ManBha]

Hello,

Please do share the below details.

1. Which is OS installed on the server.

2. Which is the controller installed on the server and the firmware version of the controller.

3. How many SSDs/drives are installed on the server?

Thanks.

[JeroLefe]

Hello,

VMWare ESXi 7.0.2 Update 2 has been installed with the « HPE Customized ISO Image » ; A test was also done by directly installing Windows Server 2019 on it via Intelligent Provisionning.

In both case, the latest Agentless Management Service (AMS) was installed and an execution test executed with success.

Three SSD Hard disks are installed in the server.

Below the firmware deployed on the server:

Drive HPG3 Port=1I:Box=2:Bay=1
Drive HPG3 Port=1I:Box=2:Bay=2
Drive HPG3 Port=1I:Box=2:Bay=3
Embedded Video Controller 2.5 Embedded Device
HP Ethernet 1Gb 4-port 331T Adapter 20.18.31 PCI-E Slot 2
HPE Ethernet 1Gb 2-port 361i Adapter - NIC 1.2836.0 Embedded LOM
HPE Smart Array E208i-a SR Gen10 3.53 Embedded RAID
iLO 5 2.42 Apr 05 2021 System Board
Intelligent Platform Abstraction Data 14.1.0 Build 18 System Board
Intelligent Provisioning 3.62.7 System Board
Power Management Controller Firmware 1.0.7 System Board
Power Management Controller FW Bootloader 1.1 System Board
Power Supply Firmware 1.00 Bay 1
Power Supply Firmware 1.00 Bay 2
Redundant System ROM U43 v2.20 (10/27/2020) System Board
Server Platform Services (SPS) Firmware 5.1.4.208 System Board
System Programmable Logic Device 0x0D System Board
System ROM U43 v2.20 (10/27/2020) System Board

[ManBha]

Hello,

This issue will be addressed in the future version of BIOS.

The release of the BIOS version is expected to be in the month of June 2021.

We recommend you to update the iLO driver and AMS  using the below link and confirm the status of the issue.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_22f59682bc9248789a58f7f1a6&swEnvOid=2000353#tab-history

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_4eee0f5a257e4c01a489046663&swEnvOid=2000353#tab3

Thanks.

[Rajindia]

Actually Taking out the SSD and replacing with SATA HDD  solves the Problem.

its strange butafter breaking head and installing innumerous times with esxi 6.5u2 ,6.7u3, 7 u3, on DL20 GEN 20 server.

but the solution not in the sight with  all firmware updates and breaking through all forums.

Currently HDD is the only option in ahci mode.Because inbuilt s100i not supported in esxi.Buying expensive raid card is not an option for this basic server.