HPE SERVER PROLIANT 380 G9 STUCK BOOT IN HP LOGO

[nuneselton]

Hi,

My HPE SERVER proliant g9  stuck boot in hp logo, the circle windows stay loading infinite and not boot windows.

Any help?

Bellow img where stuck

Loading Infinite 

[support_s]

System recommended content:

1. Advisory: HPE ProLiant DL560 Gen10, HPE ProLiant DL580 Gen10, HPE ProLiant DL360 Gen10, HPE ProLiant DL380 Gen10, and HPE ProLiant DX380 Gen10 Plus - Intermittent Server Shutdown Due to Thermal Issues with HPE NS204i-p NVMe OS Boot Device

2. Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus Servers

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[Richard75]

You can try clearing the NVRAM.

On the systemboard, switch dipswitch 6 to on and power on the server

[nuneselton]

Its not work for me

I will try update ilo, i receive error message that " communication with ilo fw error" 

I did usb pendrive boot for update ilo, but still not working 

[Richard75]

Did you create a bootable SPP usb stick ?

you can use the hpe USB key utility to create one.

Mabe first in the post a factory/ config reset

[nuneselton]

I did reset factory, but the version firmware ilo stay the same version, i think she are error, i will try again did update, but not sucessful 

[Richard75]

Hi,

You can download the SPP for gen9

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_dd8a257eca984bd2aa5157c4c1

Create a bootable usb drive with this utility

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_360731071b404454b454390208

If this is not working, better create a call with hpe: https://support.hpe.com/hpesc/public/home/signin

[nuneselton]

now, my server not initialize more, you have manual/datasheet this model?  because my server are with leds in moherboard CR1-CR8 the light LED CR8 are flashing

[Richard75]

Hi

What where the upgrades you did?
Did they all go successfully?

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c01702138

[nuneselton]

Hi Richard,

You is the only people this forum that helping me, thanks for all. I never needed the forum and expected more from hp here.

replying your questions.

I try did updates the ilo, reset factory, i activate the redudant firmware ilo, reset nvram, clear cmos and nothing work for me.

i try too did pendrive usb bootable with hp key, but not work.

i have a question for you, wich the process for UID pre diagnostics? i  just connected the power cable to the battery and activate the button UID (BUTTON BLUE) but, no video in my monitor. the procedure are correct?