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тАО10-30-2002 04:54 AM
тАО10-30-2002 04:54 AM
They need a UPS
I can supply a rackable APC UPS SMART 5kVA with PowerChute software [part # unknown to me], but I am unsure on...
1] Will this be HP-UX compatible?
2] Is 5kVA sufficient come the day they've fully loaded their above system with add-ons?
3] Will HP support this product?
My knowledge of UPS products/technology is as shallow as a puddle so your input will be very much appreciated
Thank you
Mike in the UK
Solved! Go to Solution.
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тАО10-30-2002 05:10 AM
тАО10-30-2002 05:10 AM
Re: Is the APC UPS range hp supported?
2) Probably not.
3) Unlikely.
Pete
Pete
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тАО10-30-2002 05:13 AM
тАО10-30-2002 05:13 AM
Re: Is the APC UPS range hp supported?
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тАО10-30-2002 05:33 AM
тАО10-30-2002 05:33 AM
SolutionI can help you with a couple of your questions.
1) You'll need to check with APC, but I believe there's a HP-UX version of their PowerChute s/w. Just remember to disable ups_mond if you're going to be using other UPS software - it could get a bit unpredictable otherwise!
3) To the best of my knowledge we wouldn't support PowerChute - it's a 3rd party product.
Alternative suggestions: You could read up on HP's UPS Manager II - this _may_ support 3rd party UPS, I believe the product is supported by our German RC. Otherwise you're left with comparing the command sets of the PowerTrust and APC UPS to see if ups_mond would work - not a very nice option I'm afraid!
regards,
Darren.
UK Response Centre
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тАО10-30-2002 06:11 AM
тАО10-30-2002 06:11 AM
Re: Is the APC UPS range hp supported?
Thank you
Darren:
Useful, but I'm puzzled
HP no longer badge a UPS
I've spoken to PSL who are our HP Distributer
They now offer the APC product
It comes with a support option using APC engineers
My client is very reluctant to have a product that isn't supported by HP
So in future it will not be a one-stop-shop when a support issue arises?
End user will have to decide whether a particular problem should be pointed at HP or APC?
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тАО10-30-2002 07:12 AM
тАО10-30-2002 07:12 AM
Re: Is the APC UPS range hp supported?
FYI
HP have told me that they'll
"support" the APC UPS range
HP will put the support back to APC
HP will front-end it
HP will have the headache of deciding which engineer visits
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тАО10-30-2002 07:35 AM
тАО10-30-2002 07:35 AM
Re: Is the APC UPS range hp supported?
I had a quick search on hp.com and found the following link to our PowerTrust UPS:
http://www.hp.com/racksolutions/prodinfo/power_access/ups_ux.html
There's also info on how to buy them, so I guess we're still selling them. ;)
It sounds like your distributor is being a one-stop-shop if they're offering the APC support. It should be _relatively_ easy for them to determine whether a problem is HP or APC as you'll be running APC's PowerChute s/w which will be supported by APC. Otherwise I'd suggest you speak to your HP contract administrator (being a techie rather than a contracts person I'm not aware if we offer a one-stop-shop solution where we then call the 3rd party if needed) to discuss the contracts side further.
Hope that helps remove some of the confusion.
regards,
Darren.