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New Release: Server Platform Services (SPS) Firmware for HPE Gen10 Servers -where is the file?

 
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PatrickLong
Valued Contributor

New Release: Server Platform Services (SPS) Firmware for HPE Gen10 Servers -where is the file?

Per Advisory a00101836en_us, version 04.01.04.381 of Server Platform Services (SPS) Firmware for HPE Gen10 Servers was removed due to causing permanent failure to boot issues when upgrading from specific prior version of SPS.

On August 21, version 04.01.04.381(B)(21 Aug 2020) was released to address that very problem: "The Ver. 04.01.04.381(B) flash component contains an updated flash image. The actual firmware is exactly the same as was delivered with the original ver. 04.01.04.381 flash component. The previous flash component had an issue that caused flashing to intermittently fail. It is not necessary to upgrade with Revision B if a previous component Revision was successfully used to upgrade the firmware to version 04.01.04.381 or for systems that originally shipped with version 04.01.04.381 firmware."

Here is a link to the OS Independent version of the NEW file:  https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_848d9235524940d3bd04c4625a#tab-history - however, the link to Obtain Software only takes you to the URL for the Advisory.  Does anyone know where I can get the actual file?  The links for the Linux and Windows x64 version of the updated SPS file also link back to the Advisory in the same circular manner.

2 REPLIES 2
SanjeevGoyal
HPE Pro

Re: New Release: Server Platform Services (SPS) Firmware for HPE Gen10 Servers -where is the file?

Hello,

I hope all is well.

SPS Firmware Version 04.01.04.381 is not available, I can suggest to updating for 04.01.04.339(B)(2 Apr 2020).

* RECOMMENDED * ROM Flash Firmware Package - Server Platform Services (SPS) Firmware for HPE Gen10 Servers

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_4c9176ac2e0742f3a8d0ad2a8f#tab-history

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

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PatrickLong
Valued Contributor
Solution

Re: New Release: Server Platform Services (SPS) Firmware for HPE Gen10 Servers -where is the file?

Yes, of course the SPS Firmware Version 04.01.04.381 is not available - the Support Site clearly states that is has been REMOVED.  And my servers had already been updated to .04.01.04.339(B)(2 Apr 2020).  My question here is about the "fixed" version of the 04.01.04.381 firmware, 04.01.04.381(B) - which is still clearly advertised and documented here: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_848d9235524940d3bd04c4625a#tab-history - for which the "Download" Button instead was labeled "Obtain Software" but actually just took you to the Advisory page and downloaded nothing.

I got the real answer from HPE Support, which is that the allegedly "Fixed" 04.01.04.381(B) was itself immediately removed from download because "The New SPS version 04.01.04.381(B) has some bug hence its been removed from the download page and currently ERT is working on fix the bug.  Once the bug is fixed the file will be available for the download,"

The good news that I can report is that there is now yet ANOTHER (3rd) released version of Intel SPS 04.01.04.381 for Gen10 available at the above linked URL, That version is 04.01.04.381.1 and the Download button now links correctly to the binary, not the Advisory.  Honestly at this point I'm a little hesitant to install it though, given this binary's troubled path through the HPE QA process..