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Not start DL380p G8 + 2x e5-2690v2

 
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ideal
Occasional Contributor

Not start DL380p G8 + 2x e5-2690v2

Hello. I have a DL380p G8 server and two e5-2690v2 processors, but when I installed these processors, the server does not start, if I put E5-2620 instead, the server is working and everything is ok. RAM is installed 4 pcs 1600 MHz in slots 1 and 12. I updated the BIOS, System ROM P70 05/24/2019. Tell me what could be the reason?

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ideal
Occasional Contributor

Re: Not start DL380p G8 + 2x e5-2690v2

it is written that the server supports this processor, I don’t understand the reason

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04123238

 

System Health - Critical
BIOS/Hardware Health - Failed

Integrated Management Log no errors in the last year

SanjeevGoyal
HPE Pro

Re: Not start DL380p G8 + 2x e5-2690v2

Hello,

Suspected issue with the system board compatibility with the processor "E5-2620".

I would request you share the system board part number for further clarification or isolating the issue.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

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ideal
Occasional Contributor
Solution

Re: Not start DL380p G8 + 2x e5-2690v2

I solved my problem as described in this article

HP ProLiant Gen8 Update to Support CPU E5-2600v2 E5-2400v2 E5-4600v2


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