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One use password to reset access to KVM Console (408965-001)

 
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Mr__Happy
Occasional Advisor

One use password to reset access to KVM Console (408965-001)

I recently got a KVM-switch which requires a password to access the GUI.
Unfortunately I don´t have access to a rs232-usb-cable so I am not able to access it through the serial port.
When clicking the 'I forgot the password' in the GUI it gives me a key and eid and tells me to contact HP Support to receive a one-use-password. However, there is no mentioning where to contact them.

How / where do I get the one-use-password to recover access to the kvm-console-gui?

6 REPLIES 6
SanjeevGoyal
HPE Pro

Re: One use password to reset access to KVM Console (408965-001)

Hello,

 

Please share the below details through private message to reset the password.
Product Type
16 Digit Key
EID or serial number.


I am a HPE Employee

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Mr__Happy
Occasional Advisor

Re: One use password to reset access to KVM Console (408965-001)

Sent

Thanks!

SanjeevGoyal
HPE Pro

Re: One use password to reset access to KVM Console (408965-001)

Hello,

 

Please try as below

Device Password: 4360846C424285AD

 

Please let me know the status.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

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Mr__Happy
Occasional Advisor

Re: One use password to reset access to KVM Console (408965-001)

That didn't work.
Now I've got a new key: ##############

SanjeevGoyal
HPE Pro
Solution

Re: One use password to reset access to KVM Console (408965-001)

Hello,

 

Please try:

Device Password: 80E46262A1292B0F

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

Accept or Kudo

Mr__Happy
Occasional Advisor

Re: One use password to reset access to KVM Console (408965-001)

Thank you. I'm not able to try it for a couple of hours, but I will let you know!