Powermanager indicates UPS not connected on multiple servers.

[Peter_505]

Servers, DL380, G3 and G4
UPS R3000 XR
ILO is not enabled
Platform: RHEL 3, update 7
Version of Powermanger: 4.0-10.1

Originally set up via DMSetup on Serial Port 1.
Verified by Powermanager web page communications to UPS good. Go back and check a couple of months later and see "not connected" Attampt to re-run DMSetup fails.

We must bring down the server and powercycle the UPS, reboot the server and all is fine once again.

I am aware of Customer Advisory ES041112_CW01

Any tips or ideas would be appreciated.

TIA
~peter

P.S. This thread has been moved  from ITRC server mgmt (Insight Manager 7) Forum to Servers > general - HP Forums Moderator

[Steve Tran]

Please try to download HPPM 4.1 from the web to see if the problem is addressed. Otherwise, please contact HP Support for further investigation.