Reset access password for KVM (3346044-B21)

[wali chabi]

Hi everybody!
After shutdowning and unplugging the power cable on the KVM and then power it on again the following message displayed on the RKM screen "Free". When I press on the "Print screen " key, I get the following message which appears on the screen: "Type the password required to gain access to OSD".
I'm very suprise to see this message because I have never configured a password on this machine.

- Please how can I remove or reset this password?
- How to get the default password?

Thank for your cooperation

[Mi6t0]

Zou can try establishing a serial connection to the KVM Switch:
From Start/ program/ assessories/ communications then select HyperTerminal.

Enter name , click ok then select proper COM port where serial cable from HP IP console Switch is conected.

Also make sure the following settings as follow:

Bits Per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None


Or Call HP Suppor:

1. Press any key on the keyboard, or move the mouse. The Authorize dialog box appears.
2. Click Forgot Password. A dialog box appears with an HP technical support phone number (1-
800-474-6836), a 16-bit key, and the EID number of the console switch.
3. Call the HP technical support phone number. Give the service person your 16-bit key and EID
number of the console switch. A one-time unlock code, which is specific to your console switch, is
given to you.
4. Enter the one-time unlock code in the field.
5. Click OK. Your previous console switch password is deleted.

[gramesh]

Hi,

one more problem with 336044-B21, it is displaying the servers connected to it, but not showing anything when I select any server.

Please tell  me what commands to use after connecting the serial port to a pc and using hyperterminal?

Thanks.

[Goutham_Sabala]

If you can post the 16-bit key, and the EID number , I will provide you the default password

[akhedxhel]

Hello

can you help me reset a HP EO1010 3x1x16?

EID: 520274-00750A-000

MPN: 520-274-016

Ethernet 000299035AFC

[Daniel_Sanchez]

Hi,

I also need to reset a EO1010 3x1x16 KVM Switch.  What is the procedure to do so?

Thanks, 

[whoelse42]

Any chance I can get a password reset as well on a EO1010 (MPN: 520-274-016)?  I've tried the phone support, but no luck, they can't find the MPN SN or model # in their system, but yes it is HP branded and I have several.  Obviously if the serial console didn't have a password I wouldn't need a reset.

HP EO1010 IP KVM switch

MPN: 520-274-016 Rev A

EID 520274-00745D-0000

MAC: 00:02:99:03:57:F2

S/N: xxxxxxxxxx

P.S. For your security, I have removed the serial number from your post above - that's information you probably don't want to make publicly available. - HP Forum Moderator

[richardy216]

I also need the reset password:

HP EO1010 IP KVM switch

MPN: 520-274-016 Rev A

EID 520274-0014E9-0000

MAC: 00:E0:86:02:EA:94

S/N: xxxxxxxxxx

P.S. For your security, I have removed the serial number from your post above - that's information you probably don't want to make publicly available. - HP Forum Moderator

[Tron_CH]

Hi

I need to reset the password too.

EID 520274-001E7A-0000

Thanks a lot.

Best regards

[tfriese]

Hi ,

I'm having the same issue can you give me the unlock code to?

EID 520274-0013Ee7-000